Misty Beshoner

• Welcome all patients and visitors by greeting them in person, answer inquires and direct them through the registration process.
• Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks.
• Check in and discharge patients, assist clinical staff and close the office at the end of each shift.
• Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.
• Maintain a neat and clean work environment and professional appearance.
• Adhere to all relevant health and safety procedures.

• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.

• Responsible for following up directly with commercial and governmental payers to resolve claim issues and secure appropriate and timely reimbursements.
• Identify and analyze denials and payment variances and take action to resolve accounts including drafting and submitting technical appeals.
• Examine denied and underpaid claims to determine reason for discrepancies.
• Work closely with management to identify, trend and address root cause of issue in the A/R

• Ensures safe, timely and accurate performance of all apparel processing activities, including merchandise, preparation, and staging.
• Performed daily backroom activities, including maintenance of stockrooms and assisting with coaching and training of apparel associates and handling nightly cash deposits and daily opening and closing of the store.
• Performed daily assistance with cashier duties.

• Overseen all Standard Operation Procedures (SOP), which are being written of outpatient authorization processes.
• Ran reports for all facility denials to capture if pre-certification are obtained for all outpatient and/or surgeries.
• Ensured all account activity is documented in the company system timely and thoroughly.
• Provided hands-on training for all department hires and assist new hire through 90 day probation periods.
• Ability to perform all other duties as assigned or requested by my manager.

• Properly verified patient benefits, prior to pre-registering them for future appointments and/or surgeries.
• Answered calls from physician offices, hospitals and patients using exemplary customer service skills.
• Reviewed structured clinical date matching it against specified medical terms and diagnosis or procedure codes to follow established procedure for authorization request or referring request for further review.
• Call back providers with pre-certification numbers as needed and file completed pre-certification request as per established procedures.
• Maintained patient confidentiality as defined by state, federal and company regulations.