Summary
Overview
Work History
Education
Skills
Timeline
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Misty Bird

Misty Bird

Hope,IN

Summary

High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over extensive career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Walgreens
Columbus, Indiana
09.2022 - Current
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Resolved customer complaints and reported issues to senior management.
  • Recruited, hired, and mentored new team members, working closely with human resources department.

Patient Service Representative

St. Vincent Jennings Hospital
North Vernon, Indiana
09.2020 - 07.2022
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Referred patients to appropriate professionals and services.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Medical Scheduler

Scott Memorial Hospital
Scottsburg, Indiana
08.2019 - 09.2020
  • Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Interviewed patients to complete case histories and intake forms.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
  • Completed relevant insurance and other claim forms.
  • Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.

Store Manager

Gnc Holdings Inc.
Seymour, Indiana
10.2017 - 08.2019
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored inventory levels and placed orders to restock shelves.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Store Manager

Dollar General
Seymour, Indiana
01.2014 - 10.2017
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Medora High School
Medora, IN
02-1999

Skills

  • Safety reviews
  • Shift reporting
  • Attendance oversight
  • Labor and food cost control
  • Conflict resolution techniques
  • Scheduling coordination
  • Staff motivation
  • Employee training
  • Operations management
  • Inventory management
  • Schedule management

Timeline

Shift Supervisor

Walgreens
09.2022 - Current

Patient Service Representative

St. Vincent Jennings Hospital
09.2020 - 07.2022

Medical Scheduler

Scott Memorial Hospital
08.2019 - 09.2020

Store Manager

Gnc Holdings Inc.
10.2017 - 08.2019

Store Manager

Dollar General
01.2014 - 10.2017

High School Diploma -

Medora High School

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Misty Bird