Summary
Overview
Work History
Education
Timeline
Generic

Misty Bjorland-Spencer

Everett,WA

Summary

Reliable, dedicated, and motivated professional seeking a career with an organization that would benefit from my experience in Case management and education in the Human Services, Chemical dependency, and Youth Development field. Through my strong leadership skills and belief in core values as well as all my many life experiences, I can develop and cultivate the potential in others using compassionate support, strength based, trauma informed care while utilizing collaborative skills.

Overview

14
14
years of professional experience

Work History

Resident Specialist

Evergreen Recovery Centers
EVERETT, WA
05.2023 - Current
  • Serving as an integral part of a multidisciplinary team by engaging, and overseeing resident activities outside of clinical activities.
  • Provide paraprofessional supervision and support to patients in residence in consistent with the program's clinical policies and procedures and reinforce the individual service plan to maintain a therapeutically sound clinical milieu.
  • Demonstrate effective engagement skills with residents who have experienced substance use disorders as well as possible co-occurring disorders and who are now working on their recovery process.
  • Residential Specialists conduct resident orientation, coordinate residents' transportation, transport residents as needed, assign and oversee resident housekeeping duties.
  • Collaborate with program staff to reinforce positive recovery goals for residents and show compassion and empathy while maintaining professional boundaries and modeling appropriate interpersonal behaviors.

House Keeping

Delta Hotels By Marriott
EVERETT, WA
12.2022 - 05.2023
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed excellent customer service. Identified needs of customers promptly and efficiently.
  • Maintained guestrooms by cleaning, dusting, vacuuming, and polishing.
  • Demonstrated bending, lifting, on my feet for long periods, pushed and pulled vacuum/cart, made beds, and cleaned bathrooms (tubs, vanities, mirrors, and floors)
  • Refreshed & restocked bath areas by cleaning and removing used towels and bathmats; replacing bath linens.
  • Cleaned floors by washing and vacuuming floors, removed all debris and trash.

Case Manager- Vision House

Vision House
Shoreline, WA
04.2022 - 06.2022
  • Provide case management demonstrating a trauma informed, client driven, strength based, and team approach in philosophy of care.
  • Assist residents with health, employment, educational/vocational and permanent housing goals.
  • Provide resources and advocacy for families, women, men and couples experiencing homelessness.
  • Help maintain a healthy, alcohol/drug free environment.
  • Assist Entry Supervisor with screening and interviewing of clients.
  • Conduct crisis intervention and resource calls.
  • Participate in interventions and voluntary/involuntary terminations.
  • Update client database tracking system and client case notes
  • Maintain contact with agencies and with community resources that provide VH referrals for housing and employment.
  • weekly scheduled apartment inspections.
  • Help organize and implement community meetings, resident classes and family events.

Case Manager- Hope Place

Seattle's Union Gospel Mission
Seattle, WA
08.2021 - 02.2022
  • Processed intake assessments and screening of guests.
  • Managed caseload of individual guests in addiction recovery program.
  • Meets with guests weekly and maintain all electronic and paper client files.
  • Provide crisis intervention information, chemical dependency case management and referral help.
  • Help coordinate and facilitate support groups, Bible studies, addiction recovery curriculum and classes.
  • Develop and maintain on-going guest files.
  • Administer observed urine collections for guests.
  • Perform welfare checks in guest residences and restrooms.
  • Helped maintain a positive, pleasant and Christian atmosphere at the facility

Outreach Specialist- Search & Rescue

Seattle's Union Gospel Mission
Seattle, WA
10.2020 - 08.2021
  • Administer all outreach services to those we serve in King County, leading them to life transformation in Christ.
  • Build relationships and partnerships with local churches, schools, businesses and communities inviting them to enter into the fight to end homelessness, specifically through the Outreach Team.
  • Inform those we serve of the services available to help them in their present situation. Ensure they have access to information on housing and other options to include Men's and Women's Recovery Program information
  • Prepare monthly statistical and narrative reports, as required. Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for recovery program men & women.

Manager

306 Clean & Sober House
Auburn, WA
01.2014 - 08.2021
  • Collect monthly rent from tenants and deposit in owners account.
  • Case management of tenants and recovery progress.
  • Monitor house rules and chores.
  • Facilitate weekly house meetings.
  • Organize and maintain house contracts with tenants.
  • Collaborate with business owner weekly.

Case Manager-Men's & Women's Transitional Housing

Multi-Service Center
Kent, Washington
10.2018 - 10.2020
  • Provide comprehensive individualized case management of residents in their Recovery process in the Men's & Women's transitional Clean & Sober Housing. Provide intake, screening, assessments, and shelter/transitional housing placement and ongoing monitoring for homeless single adults.
  • Assist clients in short/long-term goal setting and problem solving determining their needs in all areas including, housing, treatment/recovery, mental health, employment, education and financial needs.
  • Facilitate and implement structured community group living specific groups as well as house meetings. Monitored clients progress and requirements of the program.
  • Maintained up to date client records and case notes.
  • Property management

Youth Case Manager-Federal Way Open Doors

Multi-Service Center
Federal Way, WA
10.2018 - 05.2019
  • Re-engaged students ages 16 to 21 in obtaining their High School diploma or GED certificate.
  • Worked with students 1 on 1 to help them reduce barriers and build on their strengths and achieve personal goals, provide individualized learning plans, provided comprehensive case management.
  • Supported and connected youth to community resource's, post secondary planning, and positive youth development opportunities such as field trips and leadership activities.
  • Conducted student intake, enrollment and comprehensive assessment of needs, strengths, and supports within a family development model and establish individual plans and goal setting, and monitor plans regularly.

Youth Mentor, Outreach Staff, Driver Operator

South Sound Dream Center
Auburn, WA
02.2017 - 06.2018
  • Mentor and consistent support for Youth in Unchained Youth Group, engaging youth in after-school programs, activities, community outreaches, and life-skills training.
  • After-school pickups, picking up and transporting Youth.
  • Pick ups- distribution of food and donations to other outreaches.
  • Community Outreaches, Adopt-A-Block, Homeless Outreach.

Resource Staff Member

South Sound Dream Center
Auburn, WA
03.2014 - 08.2015
  • Organized and monitored shower and laundry rotations.
  • Monitored for drug and alcohol possession in day center.
  • Provided resources and support for homeless clients.
  • Served meals and did clean up.

Family Development Specialist (Homeless prevention rapid-rehousing program) Housing Dept.

Multi-Service Center
Federal Way, WA
09.2010 - 08.2011
  • Case-management, case note, client one-on-one appointments, experienced with H.M.I.S.
  • Conducted home visits, action plans, and goal setting.
  • referrals and requisitions for clients.
  • Contacted and collaborated with Landlords.
  • Client home placement/ and inspections.

Administrative Assistant ( Education and Employment Dept.)

Multi-Service Center
Federal Way, WA
12.2009 - 09.2010
  • Maintained organizational systems;filing.
  • Scheduling appointments with new clients.
  • Answering phones, returning messages.
  • Provided G.E.D., A.B.E, and E.S.L. intakes for new students.
  • Developed basic computer skills,typing, Microsoft programs etc.

Education

Bachelor of Science - Youth Development

Highline College
2018

Associate of Applied Science - Human Services

Highline College
2016

Associate of Applied Science - Chemical Dependency Professional

Highline College
2016

GED -

Renton Technical College
2009

Timeline

Resident Specialist

Evergreen Recovery Centers
05.2023 - Current

House Keeping

Delta Hotels By Marriott
12.2022 - 05.2023

Case Manager- Vision House

Vision House
04.2022 - 06.2022

Case Manager- Hope Place

Seattle's Union Gospel Mission
08.2021 - 02.2022

Outreach Specialist- Search & Rescue

Seattle's Union Gospel Mission
10.2020 - 08.2021

Case Manager-Men's & Women's Transitional Housing

Multi-Service Center
10.2018 - 10.2020

Youth Case Manager-Federal Way Open Doors

Multi-Service Center
10.2018 - 05.2019

Youth Mentor, Outreach Staff, Driver Operator

South Sound Dream Center
02.2017 - 06.2018

Resource Staff Member

South Sound Dream Center
03.2014 - 08.2015

Manager

306 Clean & Sober House
01.2014 - 08.2021

Family Development Specialist (Homeless prevention rapid-rehousing program) Housing Dept.

Multi-Service Center
09.2010 - 08.2011

Administrative Assistant ( Education and Employment Dept.)

Multi-Service Center
12.2009 - 09.2010

Bachelor of Science - Youth Development

Highline College

Associate of Applied Science - Human Services

Highline College

Associate of Applied Science - Chemical Dependency Professional

Highline College

GED -

Renton Technical College

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Misty Bjorland-Spencer