Misty Bohannan
McNeil,AR
Summary
Organized, driven and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Ophthalmic Technician
Hester Eye Care
07.2002 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
Manager of Patient Access
Kinslow Eye And Laser Center
04.2021 - 10.2021
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple locations.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Implemented customer service training programs that led to increased employee satisfaction and a reduction in patient complaints.
- Attended management meetings and provided plans for budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Ordered all clinic supplies and kept check on inventory levels.
Education
Certification - Licensed Agent
Vivid Real Estate Learning Academy
North Little Rock, AR10.2023
High School Diploma -
Camden Fairview High School
Camden, AR05.1999
Skills
Customer Service
Data Entry
Management
Problem Solving
Procedure Development
Employee Development
Team Building
Microsoft Office
Timeline
Manager of Patient Access
Kinslow Eye And Laser Center
04.2021 - 10.2021
Ophthalmic Technician
Hester Eye Care
07.2002 - Current
Certification - Licensed Agent
Vivid Real Estate Learning Academy
High School Diploma -
Camden Fairview High School
Similar Profiles
Rachel ZhangRachel Zhang
Field Placement Student at Hester How Day Care CentreField Placement Student at Hester How Day Care Centre
Kimberly CookKimberly Cook
Medical Assistant at Hester Family CareMedical Assistant at Hester Family Care
Mary CaltaMary Calta
Medical Front Office Receptionist/Insurance/Billing Specialist at Nguyen Eye Care, LLC (dba CT EYE CARE)Medical Front Office Receptionist/Insurance/Billing Specialist at Nguyen Eye Care, LLC (dba CT EYE CARE)
Keishea HendersonKeishea Henderson
Marketing Director at Admirable Aides LlcMarketing Director at Admirable Aides Llc
Erica EwellErica Ewell
Store Manager at GPM InvestmentsStore Manager at GPM Investments