Summary
Overview
Work History
Education
Skills
Timeline
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Misty Boston

Cumberland,MD

Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Reliable employee seeking Inbound Sales Representative position. Offering excellent communication and good judgment.

Overview

4
4
years of professional experience

Work History

Hostess

Cracker Barrel
Lavale, MD
04.2016 - 05.2017
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Recorded available tables after seating each party using specialized seating software.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.

Cashier

Pit And Go 3
Cumberland, Maryland
10.2013 - 04.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

GED -

Allegany High School
Cumberland, MD
05.2007

Skills

  • Dining Crew Workflow Optimization
  • Table Bussing
  • Table Assignment Management
  • Reservation Management
  • Front of House Management
  • Team Player
  • Active Listening and Communication
  • Wait List Management
  • Guest Satisfaction

Timeline

Hostess

Cracker Barrel
04.2016 - 05.2017

Cashier

Pit And Go 3
10.2013 - 04.2016

GED -

Allegany High School

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Misty Boston