Misty Boutin

• Enhanced family stability by providing comprehensive support and case management services.
• Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
• Managed high caseloads, prioritizing tasks and maintaining organized records for timely follow-ups and accurate reporting.
• Provided education on available resources and support services to empower families to use their own voice and move them forward towards their goals
• Caseload management
• Facilitate family and team guided meetings
• CANS assessment certified, completed assessments timely
• Collaborate with partners to create a plan to achieve goals with parents and youth
• Focus practice on youth and family voice
• Conduct residential search and placements options
• Create crisis safety plans
• Documentation of all communications, meetings and visits
• Create Service Plans that accommodate the youth’s goals, needs and strengths

• Demonstrate empathy, concern, and respects for all customers
• Used critical thinking to apply program rules to complex and dynamic situations
• Assisting customers over the phone
• Assisted with individuals who may be distraught and emotional
• Worked as a team player helping with office tasks such as sending out notices, answering phones and helping the front desk

• Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
• Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
• Conducted thorough assessments of clients'' needs to determine appropriate services and support.
• Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
• Work with children birth to 3 years with developmental delays
• Attended IPE meetings
• Create goals specific to individual needs
• Help create a plan to achieve goals with parents and other care takers
• Complete evaluations and write reports
• Work as a team to develop best care practice

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Worked with families who's children were placed outside the home by the department of families and children.
• Collaborated with stakeholders
• Supervised visits with youth and their parents
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Communicated positively with children and guardians.
• Monitored children's play activities to verify safety.

• Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
• Contributed to the successful reintegration of residents into society through personalized case management.
• Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.
• Supported clients through development of new life skills, obtaining resources and transitioning back to society.
• Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.

• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
• Individual case managment
• Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Enforced policies and safety standards through building and room rounds.
• Individual counseling with residential clients
• Holding recovery group with residential clients
• Holding clients responsible for their actions
• Bring clients to outside appointments and meetings
• Answering the national suicide hotline and the national teen line
• Recording all incoming hotline calls

• Maintain a safe and secure environment in the woman’s living units
• Supervising visiting time between residents and family
• Supervising residents during mother – child visits
• Operation of the control center (i.e
• Answering phones, answering radio calls, control of doors inside the facility and main gate)