Summary
Overview
Work History
Education
Skills
Accomplishments
Future education - Goal
Customer service experience
Certification
Timeline
Generic

Misty Brent

Reno,NV

Summary

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Teacher

Mommies and Daddies Preschool
Reno, NV
09.2022 - Current
  • Served as a mentor for new teachers during their onboarding process.
  • Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
  • Organized field trips or extra-curricular activities for students under their supervision.
  • Utilized effective classroom management techniques to maintain order in the classroom.
  • Organized activities to promote physical, mental and social development of each child.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Worked with teachers to design interactive lessons and increase student success.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.

MAID

Merry Maids
Reno, NV
06.2022 - 08.2022
  • Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
  • Disinfected all kitchen surfaces including countertops, appliances.
  • Made beds with clean linens.
  • Washed windows and walls.
  • Cleaned and polished furniture, fixtures, and other surfaces.
  • Vacuumed carpets and floors.
  • Organized closets by folding clothes neatly on shelves or hanging them up properly in the closet.
  • Swept and mopped hardwood floors.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Teacher

S.N.A.C.S
Reno, NV
11.2021 - 06.2022
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Supervised after school activities such as clubs or sports teams.
  • Provided individualized instruction to meet the needs of all students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Housekeeper

Super 8 By Wyndham
Reno, NV
07.2021 - 11.2021
  • Ensured that all health standards were met during cleaning operations.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Followed safety procedures when handling hazardous materials.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Cashier

Summit racing equipment
Sparks, NV
04.2017 - 09.2018
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.

Customer Service Representative

One contact
Reno, NV
08.2017 - 12.2017
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Kohls
Reno, NV
10.2014 - 04.2017
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collected deposits or payments and arranged for billing.

Jump man jump
01.2014 - 03.2014

Walmart
Reno, Nevada
01.2011 - 02.2012
  • On a daily base I did returns and exchanges
  • I also was a cashier
  • I cashed checks daily and did money grams
  • I always made sure that are work area was clean and organized, Answered customers' questions and addressed problems and complaints in person and via phone, Educated customers on product and service offerings
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Education

High school diploma -

Rainshadow CCHS

Skills

  • Organized
  • Cash handling accuracy
  • Polite
  • Outgoing
  • Fast learner
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Classroom Management
  • Behavior Modeling
  • Lesson development
  • Childcare requirements
  • Key decision making
  • Family involvement
  • Cognitive and behavioral development
  • Reporting and documentation

Accomplishments

I always try to exceed expectations ratings on performance reviews. Routinely helped as many customers each day in a high-volume retail outlet. Always try and make sure my job as well as any work that needs to be done gets done on time. Helping all my customers and making sure they are highly satisfied with my service.

Future education - Goal

My goal is to go and complete Early Childhood Education collage classes . I am very motivated to get the CDA to become a owner or director to my very own preschool. I am very excited to further my education in early childhood education. I am also looking to take classes to become a social worker as i would love to make sure that children are in the best care and have all there needs being met , as a parent myself i would love to be a stepping stone to help children who may be in need. I absolutely love working with children and am very excited to further my ability to do so on a better educated level.

Customer service experience

Reno, Nevada, On a daily basis, I did returns and exchanges. I also was a cashier. I cashed checks daily and did money grams. I always made sure that our work area was clean and organized. Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Certification

  • CPR/First Aid
  • Sheriffs Card
  • TB TEST
  • Child Abuse & Neglect
  • SIDS
  • Shaken Baby Syndrome
  • Building and physical premises safety certificate

Timeline

Lead Teacher

Mommies and Daddies Preschool
09.2022 - Current

MAID

Merry Maids
06.2022 - 08.2022

Teacher

S.N.A.C.S
11.2021 - 06.2022

Housekeeper

Super 8 By Wyndham
07.2021 - 11.2021

Customer Service Representative

One contact
08.2017 - 12.2017

Cashier

Summit racing equipment
04.2017 - 09.2018

Customer Service Representative

Kohls
10.2014 - 04.2017

Jump man jump
01.2014 - 03.2014

Walmart
01.2011 - 02.2012

High school diploma -

Rainshadow CCHS
Misty Brent