Misty Brooks
Denton,TX
Summary
Seasoned professional with a proven track record at Sound Physicians, adept in leveraging analytical thinking and problem-solving skills to enhance client relationships and team efficiency. Instrumental in the successful implementation of 6 go-lives, achieving optimal outcomes. As President of the Culture Club I spearheaded and collaborated with other colleagues to coordinate projects including Feed the Kids, Thanksgiving Food Drive and Christmas Cottage, along with orchestrating monthly colleague collab self-enhancement presentations.
Overview
10
10
years of professional experience
Work History
Credentialing Consultant
Sound Physicians
04.2024 - Current
- Evaluated PMT needs and expectations, establishing clear goals for the site with the PMT.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with Practice Management Team and Staffing Account Manager to better understand site needs or barriers and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on provider application progress.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented sites.
- Delivered high-quality presentations to stakeholders, effectively communicating site objectives and results.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Prepared presentations to explain processes of organization's systems and programs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Privileging Consultant
Sound Physicians
02.2022 - 04.2024
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet priorities and deadlines.
- Mentored privileging consultants and coordinators, fostering professional growth and building strong team dynamics.
- Provided support to clients and internal team during go-live, ensuring long-term success of implemented processes.
- Gathered and input supporting documents into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected and input information into database system.
- Devised and implemented processes and procedures to streamline operations when faced with barriers.
- Established trusted partnerships with internal and external partners.
Assistant Director
Xplor
09.2021 - 02.2022
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Manager
The Prep School
03.2021 - 09.2021
- Supervised staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed a positive school culture by fostering strong relationships among faculty, staff, students, and parents.
- Enhanced teacher professional development through targeted workshops, coaching sessions, and collaborative planning time.
- Collaborated with community partners to bring valuable resources and services to support student success.
- Achieved consistently high parent satisfaction ratings by addressing concerns promptly and transparently.
- Increased student enrollment by effectively marketing the school''s unique programs and extracurricular offerings.
- Improved staff retention rates by fostering a culture of collaboration, support, and ongoing professional development.
Teacher
Goddard School Of Early Childhood
09.2020 - 03.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Assistant Director
Apex Academy
03.2018 - 03.2020
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
School Age Manager/Closing Manager
Apex Academy
10.2015 - 03.2018
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Resident Engagement Director
Brookdale Senior Living Facility
08.2014 - 10.2015
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
- Coordinated with other entertainment venues to create joint promotional events.
Education
High School Diploma -
Aurora Central High School
Aurora, CO05.2008
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- Analytical Thinking
- Outlook
- Strategic Planning
- Issue Resolution
- Customer Relationship Management
- Project Leadership
- Work Planning and Prioritization
- Continuous Improvement
- Client rapport
- Project Implementation
- Analysis & Evaluation
- Best Practices Implementation
- Cultural Awareness
- Forecasting and Reporting
- Critical Thinking
- Active Listening
- Conflict Resolution
- Data Entry
- Microsoft Excel
- Follow-up skills
- Verbal and written communication
- Cross-Functional Teamwork
- Task Delegation
- Complex Problem-Solving
- Time Management
Timeline
Credentialing Consultant
Sound Physicians
04.2024 - Current
Privileging Consultant
Sound Physicians
02.2022 - 04.2024
Assistant Director
Xplor
09.2021 - 02.2022
Operations Manager
The Prep School
03.2021 - 09.2021
Teacher
Goddard School Of Early Childhood
09.2020 - 03.2021
Assistant Director
Apex Academy
03.2018 - 03.2020
School Age Manager/Closing Manager
Apex Academy
10.2015 - 03.2018
Resident Engagement Director
Brookdale Senior Living Facility
08.2014 - 10.2015
High School Diploma -
Aurora Central High School