Misty Broster
Summary
Extensive experience in administrative duties, customer service and office management.
Effective communication and problem solving skills.
Detail oriented individual with proven ability to multi task and work independently.
Self starter with integrity and desire to excel and grow in my career.
Overview
21
21
years of professional experience
Work History
Sales and Service Associate / Distribution Clerk
United States Post Office
08.2015 - Current
- Customer service, mail delivery and dispatch
- In charge of supply ordering, accounts payable, scheduling clerks.
- Oversaw daily operations, maintaining compliance with postal regulations and safety standards.
- Trained new associates on best practices for service delivery and operational procedures.
- Streamlined mail processing workflows, improving overall efficiency in service delivery.
- Trained in Passport Processing
Front Office
Dr. Michael Lebens, M.D.
07.2012 - 08.2015
- Check in patients, collect co-pays and balances
- Managed patient scheduling, ensuring timely appointments and efficient use of resources.
- Helped patients complete necessary medical forms and documentation.
- Answer phones, schedule appointments
- Balance end of day receivables
- General front office
Front Office
San Luis Sports Therapy
11.2010 - 07.2012
- In charge of insurance and work comp authorizations
- Verify insurance, schedule patients, answer phones
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Customer Service Desk / Cashier / GM
Albertsons
01.2009 - 11.2010
Front Office Receptionist
Central Coast Oral & Maxillofacial Surgery
06.2004 - 01.2009
Education
General Studies
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Atascadero High School
Atascadero, CA08-2000
Skills
- POS experience
- Cross-selling and upselling
- Payment processing
- Customer service
- Medical and Dental insurance verification and authorizations
- Accounts Payable
- Accounts Receivable
Timeline
Sales and Service Associate / Distribution Clerk
United States Post Office
08.2015 - Current
Front Office
Dr. Michael Lebens, M.D.
07.2012 - 08.2015
Front Office
San Luis Sports Therapy
11.2010 - 07.2012
Customer Service Desk / Cashier / GM
Albertsons
01.2009 - 11.2010
Front Office Receptionist
Central Coast Oral & Maxillofacial Surgery
06.2004 - 01.2009
General Studies
Cuesta College
High School Diploma -
Atascadero High School
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