Summary
Overview
Work History
Education
Skills
Timeline
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MISTY BROWN

Choctaw

Summary

Dynamic retail professional with extensive experience at Lane Bryant, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in cash management and retail inventory management, consistently maximizing sales while fostering a positive work environment.

Overview

7
7
years of professional experience

Work History

Store Manager

Lane Bryant
10.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Manager

Lane Bryant
08.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Retail Keyholder

Lane Bryant
06.2018 - 08.2019
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
  • Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.

Education

Mathematics

University of Oklahoma
Norman, OK

High School Diploma -

Mustang High School
Mustang, OK

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Cash management
  • Store merchandising
  • Shift scheduling
  • Retail inventory management
  • POS systems
  • Accurate cash handling

Timeline

Store Manager

Lane Bryant
10.2021 - Current

Assistant Manager

Lane Bryant
08.2019 - 10.2021

Retail Keyholder

Lane Bryant
06.2018 - 08.2019

Mathematics

University of Oklahoma

High School Diploma -

Mustang High School

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MISTY BROWN