Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Misty Burke

Wagoner,Oklahoma

Summary

Proven leader in high-pressure environments, adept at streamlining processes for Wagoner County 911 to enhance response times and dispatcher efficiency. Skilled in emergency protocols and critical decision-making, fostering teamwork and collaboration. Demonstrates adaptability with a commitment to public safety and professional development, significantly improving operational outcomes.

Overview

22
22
years of professional experience
1
1
Certification

Work History

911 Dispatch Supervisor/Interim-Coordinator

Wagoner County 911
08.2015 - Current
  • Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
  • Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
  • Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
  • Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
  • Streamlined workflow processes to optimize resource allocation during high-pressure situations.
  • Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
  • Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
  • Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
  • Improved response times by streamlining call prioritization and dispatch processes.
  • Modeled professionalism in interactions with both internal staff members at all levels as well external stakeholders including law enforcement officers firefighters medical personnel elected officials citizens seeking assistance through emergency calls.
  • Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
  • Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
  • Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
  • Led cross-functional teams in addressing complex issues or incidents requiring coordinated responses from multiple agencies within the community.
  • Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
  • Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
  • Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
  • Reduced employee turnover by implementing a supportive and growth-oriented work environment.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Server

Sequoyah State Park
02.2012 - 07.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front Desk Receptionist

Canebrake
08.2011 - 10.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Lead Server

Golden Corral Buffet and Grill
04.2004 - 06.2011
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier

Walmart
02.2003 - 02.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Wagoner Public Schools
Wagoner, OK

No Degree - Psychology

Northeastern State University
Tahlequah, OK

Skills

  • Call prioritization
  • Public safety knowledge
  • Policy Enforcement
  • Emergency protocols
  • Geographic Awareness
  • Radio Communications
  • Critical Decision-Making
  • Call Center Operations
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Prioritizing Situations
  • Listening Skills
  • Attention to Detail
  • Problem-solving abilities
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Adaptability and Flexibility
  • Situational Awareness
  • Dispatch Coordination
  • Computer-aided dispatching
  • CPR and First Aid
  • NCIC Database
  • Relationship Building
  • Public Safety Telecommunicator (PST)
  • Flexible Schedule
  • Data Entry
  • Police and fire procedures
  • Confidentiality understanding
  • Task Prioritization
  • First aid knowledge
  • Map reading skills
  • Self Motivation
  • Medical Terminology
  • Basic life support understanding
  • Coaching and Mentoring
  • Documentation

Accomplishments

I was named Dispatcher of the Year in 2019 by Wagoner County Sheriff Chris Elliott.


I received the honor of being named Dispatcher of the Year for the State of Oklahome in 2019 at the Oklahoma Public Safety Conference.


On October 15, 2019 during the Commissioner's Meeting I received a Proclamation naming October 15th as Misty Burke Day in Wagoner County.

Certification

I am certified as a Full OLETS Terminal Operator


I am certified as a Telecommunicator.


I hold CPR/TCPR certifications.


I am certified in first aid.


I am currently enrolled in a course to be certified as an Emergency Medical Dispatcher.

Additional Information

I have had taken a total of 92 hours of training in the following courses:


Telecommunicator Core Competencies

Women in Leadership

Building Trust on Both Sides of the Console

Team Building: Issues and Solutions

Keep it Moving at the Console

9-8-8 Basics

Amber and Silver Alerts for Telecommunications

Building 9-1-1 Lifebridges to Suicide Callers

Counseling & Discipline for the Telecommunications Center

Effective Communication

Ethical Leadership

Ethics

Generational Differences and Management in the Workplace

I Am Not a Babysitter

Interagency Relationships and Multi-Agency Teams

Performance Standards and Measurements

Public Information Basics for the Frontline Supervisor

Telecommunicator CPR (TCPR)

The Leader's Role as a Trainer

Who Moved My Headset

IS-144.A TERT Basic Course

IS-5.A An Introduction To Hazardous Materials

IS-700.B An Introduction To The National Incident Management System

IS-100.C Introduction To Incident Command System

IS-1200 TERT Team Leader Course

IS-800.D National Response Framework

Bomb Threats in Schools

Bloodborne Pathogens for First Responders Course #12-PRAE-F3-1756

Crisis Intervention Training Overview

Classification of Inmates

OK TERT

Understanding ENP

Cybersecurity for the PSAP

Pipeline Safety Awareness

Oklahoma Law Enforcement Telecommunications System Full Terminal Operator Training

Security and Privacy: Privileged Role for CJIS

Basic Learning Plans and Learning Plan Assignments

Suicidal Callers

Anti-Harassment in the Workplace- Course # 18133-1811

Contraband Control

Diabetic Emergencies

Domestic Violence Intervention for Dispatchers

Basic First Aid

Drug and Alcohol Awareness





Timeline

911 Dispatch Supervisor/Interim-Coordinator

Wagoner County 911
08.2015 - Current

Server

Sequoyah State Park
02.2012 - 07.2014

Front Desk Receptionist

Canebrake
08.2011 - 10.2012

Lead Server

Golden Corral Buffet and Grill
04.2004 - 06.2011

Cashier

Walmart
02.2003 - 02.2004

GED -

Wagoner Public Schools

No Degree - Psychology

Northeastern State University

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Misty Burke