Misty Burton
Siloam Springs
Summary
Highly skilled Customer Service Representative and Sales Associate. Team builder and able to work in all types of situations. Has a strong history of customer service. I want to learn and succeed in the company.
Experienced with loan document execution and client interactions. Utilizes meticulous attention to detail and strong organizational skills to ensure accurate and timely processing of loan signings. Track record of maintaining compliance with regulations while providing exceptional customer service and building strong relationships.
Overview
12
12
years of professional experience
Work History
Mobile Loan Signing Agent
Self Employed Services
03.2022 - Current
- Maintained strict confidentiality of borrower information, adhering to industry standards and regulations.
- Provided exceptional customer service to clients throughout the loan signing process, fostering long-term relationships and repeat business.
- Increased loan signing efficiency by streamlining document preparation and organization processes.
- Provided mobile notary services for increased convenience to clients in need of efficient loan signing support at various locations.
- Maintained detailed records of all completed signings as well as any pending or scheduled appointments for easy reference.
- Conducted successful loan signings for various types of loans such as mortgages, refinances, reverse mortgages, and home equity lines of credit.
Service Customer Representative
Petsmart
11.2022 - 02.2024
- Full Time 40 hours
- RA3
- Duties, Accomplishment and Skills:
- Book and manage reservation calls for pet hotels and grooming.
- I am able to provide information about pet training and get the pet parent to the right area for booking.
- Have a strong knowledge of service products to help benefit the pet parent when deciding how they want to pamper their pet.
- Help resolve issues with reservations and grooming appointments.
- Provide professional and courteous service to each pet parent when answering the phone.
- Promote sales and increase revenue through promotions and regular sales.
- As a mentor I help with helping others succeed in their goals and accomplishments, and build confidence to advance in the company.
- I assist the lead with various tasks in Canva when needed.
- Helped with PetSmart Charities.
- I am able to use multiple screens
- Knowledge of cisco ip communicator
- Knowledge of teams app
- Microsoft outlook and Onenote
Office Manager
Freedom Advance
06.2013 - 04.2020
- Hours per week: 40
- Duties, Accomplishments and Skills:
- Organized and efficient office manager with 7 years of experience in office administration and loan services.
- Handled all the day to day operations and closed out monthly and yearly reports.
- Audited files to ensure proper procedure was followed by state laws and regulations.
- Implemented Software and filing changes as necessary to maintain low delinquency numbers to ensure maximum profitability. File and data retrieval system.
- Managed daily operations including balancing of office funds, managing inventory of supplies and banking. Invoicing, billing, data entry. Accounts payable and receivable.
- Scheduling and calendar management.Planning and coordination.
- Generated financial spreadsheets for review. Maintained company database to keep customer information and communication current.
- Performed quarterly employee performance evaluations to identify areas of improvement and that employees followed company policy guidelines. Training and coaching. Office administration
- I handled all the court proceedings and documentation filing for court cases.
Education
Associate's degree - Business Administration
American Intercontinental University
Schaumburg, ILNo Degree - Medical Billing And Coding
NorthWest Arkansas Community College
Bentonville, AR04-2025
No Degree -
Loan Signing Course
02-2022
Skills
- Legal compliance
- Continual learning
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Effective communication
- Organizational skills
- Team collaboration
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Loan servicing
- Customer relations
- Data entry
- Loan processing coordination
- Self motivation
- Task prioritization
- Interpersonal skills
- Computer literacy
- Risk assessment
- Professionalism
- Loan file maintenance
- Document review
- Document analysis
- Basic mathematics
- Adaptability
- Time management abilities
- Written communication
- Eligibility determination
- Financial auditing
- Relationship management
- Data management
- Loan closing
- Notary public certification
- Client relationship building
- Detail-oriented
- Meticulous attention
- Document preparation
- Loan processing
Timeline
Service Customer Representative
Petsmart
11.2022 - 02.2024
Mobile Loan Signing Agent
Self Employed Services
03.2022 - Current
Office Manager
Freedom Advance
06.2013 - 04.2020
Associate's degree - Business Administration
American Intercontinental University
No Degree - Medical Billing And Coding
NorthWest Arkansas Community College
No Degree -
Loan Signing Course
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