Summary
Work History
Education
Skills
Overview
Timeline
BusinessAnalyst

Misty Butkus

Lincoln ,NE

Summary

Experienced, Self-Motivated Reliable Go-Getter, with over 20+ years of experience in Sales, Marketing, Customer Service and Management. Excellent reputation for resolving problems and improving customer satisfaction, utilizing interpersonal skills, excellent time management and problem solving skills.


Work History

OEM Parts Outfitter

Bishs's Rv's INC
Roca, NE
01.2020 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

General Manager

The Night Owl
Lincoln, NE
04.2017 - 11.2019
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Directed successful operational turnaround, eliminating over $18,000 in debt within a Year.

Shift Supervisor - Trainer

Village Inn
Lincoln, NE
02.2013 - 04.2017
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

CSR-Retention Specialist

411 LOCALS!
Las Vegas, NV
04.2011 - 02.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

High School Diploma -

Lincoln High School
22229 J Street
05.1996

Skills

  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Interpretation and Translation Services
  • Employee Observations
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Product Recommendations
  • Calm and Professional Under Pressure
  • Cash Register Operations
  • Customer Retention Strategies
  • Customer Service and Assistance
  • Excellent Attention to Detail
  • Critical Thinking
  • Policy and Procedure Adherence
  • Proactive Self-Starter
  • Skilled in Microsoft Office
  • Complex Product Knowledge

Overview

20
20

Experienced Years in Customer Service and Management

Timeline

OEM Parts Outfitter

Bishs's Rv's INC
01.2020 - Current

General Manager

The Night Owl
04.2017 - 11.2019

Shift Supervisor - Trainer

Village Inn
02.2013 - 04.2017

CSR-Retention Specialist

411 LOCALS!
04.2011 - 02.2013

High School Diploma -

Lincoln High School

Similar Profiles

CREATE PROFILE
Misty Butkus