Misty Byers
Brookhaven,Mississippi
Summary
Strong leader dedicated to streamlining operations and building strong teams for success. Proficient in independent decision-making skills with excellent problem-solving aptitude. Detail oriented, organized and able to handle multiple projects simultaneously while maintaining a positive attitude. Looking to acquire a position to utilize current skills and develop new skills.
Overview
17
17
years of professional experience
Work History
Bookstore Manager
Mississippi Gulf Coast Community College
Gautier, MS
11.2020 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Utilized WinPrism and Banner program platforms daily for cashier, receiving, and office related tasks.
- Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
- Maintained excellent vendor relationships and worked to create new vendor relationships.
- Monitored daily cash flow and customer relations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Skilled at working independently and collaboratively in team environment.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bookstore Manager
Southwest Mississippi Community College
Summit, MS
01.2018 - 11.2020
- Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
- Maintained excellent vendor relationships.
- Monitored daily cash flow and customer relations.
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
- Boosted online presence by creating and managing social media accounts (Facebook and Instagram).
- Handled difficult customer situations with tact and diplomacy to protect store's reputation while finding satisfactory solutions for all parties involved.
- Proven ability to learn quickly and adapt to new situations.
- Utilized Alliant program platform for daily store operations.
Bookstore Clerk
Southwest Mississippi Community College
Summit, MS
10.2011 - 12.2017
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers locate specific materials quickly, ensuring their needs were met efficiently.
- Enhanced customer experience by maintaining clean, organized, and visually appealing store environment.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Worked closely with department leads to optimize floor layout based on sale trends.
- Utilized Alliant program platform daily to aid in store operations.
Workforce Development Receptionist
Southwest Mississippi Community College
Summit, MS
07.2007 - 10.2011
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents as well as assisting in setting up training classes by preparing for instructor needs.
- Organized, maintained and updated information in computer databases.
Education
Master of Science - Business Management
Faulkner University
Montgomery, AL10.2024
Bachelor of Science - Business Management
Faulkner University
Montgomery, AL08.2023
Skills
- Professional Demeanor
- Adaptability
- Inventory Management
- Marketing Strategies
- Customer Service
- Operations Management
- Store operations
- Team building
- Problem-solving aptitude
- Excellent vendor relations
- Staff Management
- Team Leadership
Accomplishments
MGCCC Excelerating Leaders Program Graduate
2023-2024
Chosen by MGCCC Executive Council to participate in this year-long
program focused on leadership.
MGCCC Excelerating Leaders Program Committee
2023-Present
Chosen to replace previous committee member to help organize and facilitate meetings for current cohort.
Timeline
Bookstore Manager
Mississippi Gulf Coast Community College
11.2020 - Current
Bookstore Manager
Southwest Mississippi Community College
01.2018 - 11.2020
Bookstore Clerk
Southwest Mississippi Community College
10.2011 - 12.2017
Workforce Development Receptionist
Southwest Mississippi Community College
07.2007 - 10.2011
Master of Science - Business Management
Faulkner University
Bachelor of Science - Business Management
Faulkner University
Similar Profiles
Kathryn LundyKathryn Lundy
Enrollment Services Work Study at Mississippi Gulf Coast Community CollegeEnrollment Services Work Study at Mississippi Gulf Coast Community College
Rhonda HenryRhonda Henry
Adjunct Nursing Clinical Instructor at Mississippi Gulf Coast Community College - Perkinston CampusAdjunct Nursing Clinical Instructor at Mississippi Gulf Coast Community College - Perkinston Campus
April GobleApril Goble
Fitness Center Attendant at Mississippi Gulf Coast Community College - Perkinston CampusFitness Center Attendant at Mississippi Gulf Coast Community College - Perkinston Campus
Christi CoxChristi Cox
Teacher at Lincoln County School DistrictTeacher at Lincoln County School District
Angelic Herring JrAngelic Herring Jr
General Manager at College Hunks Hauling Junk & MovingGeneral Manager at College Hunks Hauling Junk & Moving