Misty Cahal-Eves
Lebanon,OR
Summary
Collaborative Training Store Manager with a 22-year background in retail training and development. Committed to providing thorough training to improve areas portfolio in sales, employee retention, and customer satisfaction. An articulate and helpful professional with outstanding communication skills.
Overview
17
17
years of professional experience
Work History
Store Manager Trainer
STARBUCKS COFFEE COMPANY
Lebanon, OR
01.2020 - Current
- Trained new store managers on how to efficiently their store.
- Trained new store managers on new software with minimal frustration and training friction.
- Implemented various skills to equip and enable store managers to bring their best to work daily.
- Performed various management functions, including inventory management, protecting the company's assets, merchandising integrity, overall facility cleanliness, and maintenance, and completing HR responsibilities.
- Obtained and organized manuals, guides, and visual materials for development and training purposes. I would organize training to help ensure the best outcome for the trainee.
- I created and offered additional materials to enhance training.
Retail Store Manager
STARBUCKS COFFEE COMPANY
Lebanon, OR
03.2006 - Current
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost the talents of the retail team.
- Coached and mentored employees by offering constructive feedback and taking an interest in long-term career growth. Have a track record of intern hourly employees promoting to salary positions.
- Mentored employees in managing complicated sales, complex issues, and shifting priorities to ensure that the team and customers have a positive experience.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared employee performance appraisals, providing actionable feedback by accessing performance and attainable goals and feedback.
- Evaluated store performance and incorporated action plans to achieve company goals and personal goals.
- Led employee performance evaluations and rewarded top performers for retaining quality personnel.
Victims Advocate
Salem police
Salem, OR
03.2017 - 08.2019
- Advocated for victims during difficult situations by filing police reports and connecting them to needed services.
- Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
- Supported crisis intervention and advocacy for victims of domestic violence crimes.
Education
Bachelor of Arts - Social Work
Arizona State University
Tempe, AZ12.2022
Skills
- Leadership Development
- Decision Making
- Individualized Instruction
- Coaching and Development
- Customer Service
- Team Building and Leadership
- Store Operations Oversight
- Sales Strategies
Timeline
Store Manager Trainer
STARBUCKS COFFEE COMPANY
01.2020 - Current
Victims Advocate
Salem police
03.2017 - 08.2019
Retail Store Manager
STARBUCKS COFFEE COMPANY
03.2006 - Current
Bachelor of Arts - Social Work
Arizona State University
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