Misty Cannom
Cameron,NC
Summary
Experienced professional focused on meeting or exceeding objectives seeking Practice Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
9
9
years of professional experience
Work History
Scheduling & Revenue Cycle Manager
Cape Fear Orthopedics
Fayetteville, NC
12.2021 - Current
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
- Completed financial reporting and analysis for billing revenue cycle.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Recruited, interviewed, hired and trained seven employees and implemented mentoring program to promote positive feedback and engagement.
- Developed strategic plans for day-to-day financial operations.
- Monitored and guided revenue cycle operations.
- Managed inbound call center for incoming calls, referrals, and general questions.
- Established parameters for successful scheduling of doctor template, as well as managing their time off requests, blocking needs.
- Reduced AR claims by 2M within 90 days
Practice Manager
Eye Care Associates/MyEyeDr
Laurinburg, NC
05.2013 - 12.2021
- Responsible for daily patient interactions and schedule of Doctor with 95% occupancy rate from 40% when taking over office
- Coaching and development of office staff to help create exceptional patient experiences and further their knowledge in optometry field
- Driver of Key Performance Indicators such as quality of products patients purchase for their vision needs and overall experience with in office
- Increased retail volume year over year by $100k
- Working along with doctors to help create positive experience for patients and meet their optometric needs
- Recruitment of outside businesses to help drive patient base and improve occupancy rate of doctor's schedule
- Overseen multiple practices at same time when management assistance is needed for periods of time
- Knowledge and application of insurances, reimbursement of insurance
- Knowledge of EMR and ICD-10
- Trained interns and newly hired team members on office procedures and computer system
- Developed close working relationships with front office and back office staff
- Developed policies and procedures for effective practice management
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
Education
Bachelor of Science - Health Care Management
East Carolina University
Greenville, NC06.2025
Associates Degree - General Studies
University of Phoenix
Phoenix, AZ2005
Skills
- Cost Data Analysis
- Employee Training Oversight
- Adaptable to Changing Conditions
- Quality Assurance
- Continuous Improvement Process
- Standard Operating Procedures Understanding
- Proactive and Focused
- Critical Thinking
- Operational Reporting
- Monthly Financial Statements
- Revenue Operations
- Performance Improvement
Timeline
Scheduling & Revenue Cycle Manager
Cape Fear Orthopedics
12.2021 - Current
Practice Manager
Eye Care Associates/MyEyeDr
05.2013 - 12.2021
Bachelor of Science - Health Care Management
East Carolina University
Associates Degree - General Studies
University of Phoenix
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