Misty Carter
Cedar Rapids,IA
Summary
Dynamic leader with a proven track record at 2nd Avenue Corner Pocket, adept in bar management and fostering customer relationships. Excelled in staff training and inventory management, significantly enhancing service quality and operational efficiency. Skilled in vendor management and issue resolution, I consistently elevate customer satisfaction and team performance.
Overview
34
34
years of professional experience
Work History
Bar Manager/Bartender
2nd Avenue Corner Pocket
02.2011 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Resident Manager
Wildwood Apartments
03.2001 - 01.2011
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Streamlined rent collection process for increased efficiency and reduced late payments.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
Assembler
Whirlpool Amana
07.1999 - 08.2001
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Department Manager
Walmart
09.1990 - 05.1998
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
Education
High School Diploma -
Bettendorf High School
Bettendorf, IA05.1993
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Staff Scheduling
- Inventory Management
- Health codes compliance
- Customer Relationship Building
- Outgoing Personality
- Issue Resolution
- Menu Updating
- Verbal and written communication
- Service-oriented mindset
- Vendor Management
Timeline
Bar Manager/Bartender
2nd Avenue Corner Pocket
02.2011 - Current
Resident Manager
Wildwood Apartments
03.2001 - 01.2011
Assembler
Whirlpool Amana
07.1999 - 08.2001
Department Manager
Walmart
09.1990 - 05.1998
High School Diploma -
Bettendorf High School
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