Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
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Misty Cash

Misty Cash

Customer Service
Hacienda Heights,CA

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Claims Representative Associate

ManpowerGroup-Maximus
04.2022 - Current
  • Works productively in fast-moving work environment to process large volumes of claims.
  • Examines reports, accounts and evidence to determine integrity and accuracy of information.
  • Propose settlements for uncomplicated issues to resolve claims.
  • Prepare legal documents with possibility of occurring in appeals court room.
  • Reviewed 190 claim cases per week and verified employer protest information.

Fact Finding Agent

ManpowerGroup-Maximus
01.2021 - 04.2022
  • Analyzing claim information to identify discrepancies or missing information
  • Assessing information against requirements based on UI Code, Law and Procedures
  • Sending employers standard forms to obtain additional information or clear up discrepancies
  • Investigate eligibility in order for UI benefits to be processed
  • Conduct interviews with both customers and employers
  • Demonstrating ability to make logical decisions
  • Demonstrating ability to manage workload cases in order to meet timeliness requirements

Care Coordinator III

Newport Academy
10.2021 - 01.2022
  • Provided supervision for clients to ensure safety while building rapport
  • Handled individual problems and setting limits for behavior and created documentation on Lightening Step System
  • Ensured client safety by using verbal de-escalation methods to redirect client behaviors, prevent, and/or respond to crisis
  • Used Crisis Prevention Intervention (CPI) techniques if client posed threat to self or to others
  • Administered medication to clients based on Psychiatrist recommendation

Housing Specialist

Pacific Clinics
03.2021 - 10.2021
  • Provided client advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services and all other supportive services as needed
  • Outreach and networks with internal Full Service Partnership (FSP) programs, to obtain referrals and maintain program maximum capacity
  • Conducted unit inspections to ensure that rental units meet HUD Housing quality standards
  • Tracked and monitored rental payments, housing vouchers for 65+ clients using HMIS database and Welligent.
  • Oversaw housing plans for over 65 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies

Education

Associate of Arts - Degree For Transfer in Psychology

California Polytechnic State University Pomona
Pomona, CA

Associates of Arts Degree in Social & Behavioral - Social And Behavioral Sciences

Citrus College
Glendora, CA
06.2020

Skills

  • MS Office, Word, Excel,
  • System Skills: HMIS;OTECH, CUBS, IIF, EDD State Systems
  • Data Collection and Processing
  • Complex Problem-Solving
  • Claims Understanding
  • Policy Knowledge
  • Claims Investigation
  • Professional Development
  • Case Management
  • Health Care Operations
  • Health Care System
  • HIPAA Guidelines

Certification

  • CPI- 2021
  • Medical Assistant- 2016
  • Urban Training Leadership Center- 2014

Volunteer

Youth Director-Victory Outreach 

  • Mentors at risk youth
  • Coordinates annual camping and outreach events
  • Directs weekly group meetings

Timeline

Claims Representative Associate

ManpowerGroup-Maximus
04.2022 - Current

Care Coordinator III

Newport Academy
10.2021 - 01.2022

Housing Specialist

Pacific Clinics
03.2021 - 10.2021

Fact Finding Agent

ManpowerGroup-Maximus
01.2021 - 04.2022

Associate of Arts - Degree For Transfer in Psychology

California Polytechnic State University Pomona

Associates of Arts Degree in Social & Behavioral - Social And Behavioral Sciences

Citrus College

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Misty Cash Customer Service