Misty Caudle
Clarksville,TN
Summary
Results-driven professional with a strong track record in efficiency and meticulous attention to detail in back office operations at Central Research, Inc. Proven expertise in Fraud and Credit functions, alongside exceptional skills in team relationship building. Committed to fostering collaboration and enhancing organizational success within a dynamic environment.
Overview
25
25
years of professional experience
Work History
Fraud/Credit Team
Central Research, Inc.
Lowell, AR
02.2024 - Current
- Create reports summarizing findings from investigations into fraudulent activities.
- Analyze and review confidential and highly sensitive investigative material concerning various parties.
- Document investigative findings in reports.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Manage time effectively to ensure tasks were completed on schedule and deadlines are met.
- Prioritize and organize tasks to efficiently accomplish service goals.
Office Manager
Pro N Stall
Clarksville, TN
02.2022 - 09.2023
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Administered payroll and maintained proper documentation of employee personnel.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Assigned work and monitored performance of project personnel.
Office Manager
Cato's Exterminating Co., Inc.
Clarksville, TN
01.2009 - 12.2021
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters/requests.
Purchasing Agent
Royal Vendors
Charleston, WV
05.2006 - 06.2008
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Performed regular price comparisons between different suppliers for similar items.
- Prepared purchase orders and sent to distributors and suppliers.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
Assistant Manager
Kidde Fire Fighting
Ranson, WV
03.2000 - 05.2006
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers
- Analyzed competitive prices, products and market related information
- Collected operations data and created or maintained spreadsheets detailing trends
- Worked with operation managers to develop consistent service levels for production
- Promoted, sold and secured new accounts
Education
Bookkeeping - Office Admin/Bookkeeping
Valley Community College
Martinsburg, WV06-2008
Skills
- Office Management
- Data Entry
- Customer Service
- Accounts payable and receivable
- Scheduling
Timeline
Fraud/Credit Team
Central Research, Inc.
02.2024 - Current
Office Manager
Pro N Stall
02.2022 - 09.2023
Office Manager
Cato's Exterminating Co., Inc.
01.2009 - 12.2021
Purchasing Agent
Royal Vendors
05.2006 - 06.2008
Assistant Manager
Kidde Fire Fighting
03.2000 - 05.2006
Bookkeeping - Office Admin/Bookkeeping
Valley Community College
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