Misty Chapman
Buna,TX
Summary
Energetic healthcare professional with experience as Clinical Navigator, Account Executive and Critical Care/NICU Respiratory Therapist. Proficient in managing referral sources, referral conversion, executing business strategies. Expertise in customer service, internal team building, charting, assessments, and documentation. Management professional experienced in leading and motivating teams. Brings skills in business planning, decision making, problem solving and knowledge of HIPPA laws and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Respiratory Therapist
Christus Southeast Texas
Beaumont, TX
10.2021 - Current
- Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations.
- Provided emergency care to patients and assist in emergency C-Sections.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, umbilical cord gases, and blood chemistry changes.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Assessed, evaluated and cared for neonate and pediatric patients.
- Followed policies, procedures and hospital regulations for protocol compliance and patient safety.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Administered medications and fluids and checked vital signs on critically ill newborns.
Clinical Navigator
Post Acute Medical Rehabilitation Hospital
Beaumont, Texas
06.2019 - 05.2021
- Assisted patients and families with financial and administrative issues by referring to appropriate resources.
- Reviewed surgical, diagnostic and interventional procedures and offered overview of expectations for outcomes.
- Provided feedback and recommendations for program development and quality improvement initiatives related to customer service, referral and admission process and patient and referral source satisfaction
- Develop and maintain excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives
- Cultivated referral relationships, managed assigned territory and completed patient assessments.
- Assisted patients and families with financial and administrative issues by referring to appropriate resources.
- Managed over 10 quality referral calls per day and increased overall admissions by 18% from local STACH.
Community education Representative
Heart to Heart Hospice
Beaumont, TX
08.2018 - 06.2020
- Thrived on change and remained highly organized, optimistic and willing to learn new methods.
- Understood communication and technology needs of educational institutions and educators..
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Demonstrated strategic approach to new and existing referral sources and opportunities through market planning.
- Drove new business by acquiring new referral sources and expanding new and existing relationships.
- Worked with clinical team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Director of Business Development
Hospice
Jasper, Texas
08.2015 - 07.2018
- Negotiated, prepared and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Led change and transformation across service areas to deliver benefits and align company resources.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
Education
Associate of Applied Science - Respiratory Care
Lamar Institute of Technology
Beaumont, TX05.2009
Skills
- Policy and Program Development
- Operating Plans Development
- Operational Records Maintenance
- Patient Data Management Systems
- Patient Care Assessment
- Organizational Goal Development
- Problem Identification
- Rehabilitation Programs
- Medical Programs Implementation
- Medicare Compliance
- HIPAA Guidelines
- In-Service Programs
- Financial Reporting Coordination
Certification
NBRC: Certified Respiratory Therapist Respiratory care BLS 2
- CRT - Certified Respiratory Therapist
- STABLE Certified
- Neonatal Resuscitation Program
- Basic Life Support
Timeline
Certified Respiratory Therapist
Christus Southeast Texas
10.2021 - Current
Clinical Navigator
Post Acute Medical Rehabilitation Hospital
06.2019 - 05.2021
Community education Representative
Heart to Heart Hospice
08.2018 - 06.2020
Director of Business Development
Hospice
08.2015 - 07.2018
Associate of Applied Science - Respiratory Care
Lamar Institute of Technology
NBRC: Certified Respiratory Therapist Respiratory care BLS 2
- CRT - Certified Respiratory Therapist
- STABLE Certified
- Neonatal Resuscitation Program
- Basic Life Support
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