Summary
Overview
Work History
Education
Skills
Timeline
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Misty Christmas

Great Falls,MT

Summary

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help the team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

11
11
years of professional experience

Work History

Guest Service Representative

IHG Candlewood Suites
08.2021 - 04.2022
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment; verify and adjust billing
  • Process all guest requests and relay messages.
  • Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Participated actively in staff meetings and contributed to thedevelopment of new policies and procedures to improve guest services.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Front Desk Receptionist

Best Western Desert Oasis
01.2014 - 01.2016
  • Completed all guest accounting functions according to established hotel procedures, including processing room amenity charges and refunding deposits
  • Assisted guests by addressing special requests for specific accommodations and presenting alternative options when requests cannot be met
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Contacted housekeeping or maintenance when guests reported problems
  • Satisfied guest needs with prompt, knowledgeable service.

Cashier Garden Associate

Kmart
01.2012 - 01.2014
  • Maintained clean, organized, and well-stocked checkout areas
  • Trained new retail team members in customer service and company policies
  • Engaged with customers while completing cash register transactions
  • Covered multiple store areas by cross-training in different roles
  • Recaptured sales from dissatisfied customers using conflict mediation skills
  • Enhanced shopping experiences, directing or escorting to product locations on the sales floor.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Fuel Desk Cashier

Pilot
01.2011 - 01.2012
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Handled Large amounts of money
  • Rang up customer items quickly and accurately using POS system.
  • Resolved customer complaints professionally, maintaining a positive atmosphere at the fuel desk.
  • Assisted with inventory management to ensure adequate stock levels of merchandise and supplies.
  • Updated knowledge regularly on fuel prices and promotions in order to provide accurate information to customers.
  • Performed regular cash drawer audits, ensuring accurate financial reporting and adherence to company policies.

Education

Palo Verde Valley High School
Blythe, CA

Skills

Clear Communication

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Timeline

Guest Service Representative

IHG Candlewood Suites
08.2021 - 04.2022

Front Desk Receptionist

Best Western Desert Oasis
01.2014 - 01.2016

Cashier Garden Associate

Kmart
01.2012 - 01.2014

Fuel Desk Cashier

Pilot
01.2011 - 01.2012

Palo Verde Valley High School

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Misty Christmas