Misty Clay

As Quality Services Auditor' for the Western Region of NC, my responsibilities are to monitor the array of services and supports needed to facilitate timely, accurate, and high quality documentation for person centered plans through RHA's electronic medical records (EMR) system.

• Integrate best practices and procedures, collaborate with operational leaders, and provide strategies to users to ensure program utilization at its fullest potential.
• Analyzes the person-centered programs and service notes for accuracy and conciseness.
• Understands the Quality Review process for Clinical staff against state Service definitions.
• Executes local strategies for successful ongoing management of EMR software.
  -Provides technical support to staff, as needed.
• Promotes effective communication between Clinical and Business teams to -ensure timely authorizations.
• Liaison between corporate Quality Assurance and local staff to conduct periodic audits of service delivery.
• Works closely with Administrators to maintain communication and provide feedback, standardize procedures, expedite workflow and improve employee performance.
• Participates in committee meetings with QA, IT, Operations and other departments.
• Hold weekly Therap Talk Sessions to introduce, review, discuss, and implement any and all things related to Therap and the utilization of the EHR system
• Led the work group for the Behavior Support Module and facilitated training for those within RHA that needed it.

• Overseen Implementation of Innovation Services, B3 Services, and State Funded Services for both PBHM and Vaya catchment areas
• Supervised QP’s and was instrumental in the development/implementation of the Electronic Health Records system (Medisked Connect) now used by Skill Creations
• Completed all intakes for new consumers and helped determine level of care for state funded consumers
• Overseen Supported Employment Services and help ensure all CARF standards and procedure were accurate and up to date
• Served as Skill Creations/provider council representative for Partners and Vaya
• Other duties as assigned Other positions/job titles held while at Skill Creations include Asst Director of 15 Bed ICF Group Home, Qualified Professional for CAP MR services, Community Supports QP, Community Supports Wavier QP, Innovations QP, Case Manager, Quality Management, Staffing Coordinator, and Human Resources Specialist