Misty Clouse
Aquilla,TX
Summary
Knowledgeable with a comprehensive background in overseeing restaurant operations, ensuring seamless service, and enhancing guest satisfaction. Successfully led multiple teams to deliver exceptional dining experiences and operational efficiency. Demonstrated expertise in staff management and strategic planning.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Advanced Pain Care Clinic
2025 - Current
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Coordinated insurance verification processes to streamline patient billing procedures.
- Assisted in maintaining accurate electronic health records for optimal patient care documentation.
- Trained new staff on office protocols, enhancing team performance and service delivery.
Optical Receptionist, Tech
Miller Vision Care
09.2023 - 01.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physician
- medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Pre tested patient using optec, NCT, Auto refraction, Fundus photos and Felids and OCT when needed.
- Would input all finding in to exam writer for Dr to go over.
- Help pageants waif chasseing glasses that would for the with accurate script, lens type and anti reflectances and scratch coating. Then breaking down want insurgence with cover.
Bartender
Hideaway Pizza
08.2022 - 12.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bar Manager
Bad Daddy's Burger Bar
02.2016 - 04.2022
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Opperations Manager
Hatch Early Mood Food
04.2020 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Safety Officer
Missouri Basin Intech
2021 - 2022
- Developed and implemented safety protocols to enhance workplace compliance and risk management.
- Conducted regular safety audits to identify hazards and recommend corrective actions.
- Facilitated training sessions on safety procedures for employees, fostering a culture of safety awareness.
- Collaborated with management to ensure adherence to OSHA regulations and industry standards.
- Conducted thorough inspections of commercial vehicles to ensure compliance with DOT regulations.
- Evaluated vehicle safety features and maintenance records to identify potential issues.
- Prepared detailed inspection reports documenting findings and recommending corrective actions.
- Developed optimized load plans to enhance shipment efficiency and reduce costs.
- Collaborated with logistics teams to ensure alignment on scheduling and resource allocation.
Opening General Manager
Johnsons Restaurant Group
2005 - 2020
- Led operational strategies to enhance customer satisfaction and drive revenue growth.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff, improving service quality and team performance.
- Analyzed financial reports to optimize budgeting and reduce operational costs effectively.
- Streamlined procurement processes to enhance operational efficiency and reduce lead times.
- Managed supplier relationships, negotiating contracts to secure favorable terms and pricing.
- Developed and implemented strategies for inventory control, optimizing stock levels and minimizing waste.
- Analyzed market trends to inform purchasing decisions, aligning with organizational goals.
Skills
- Appointment
- HIPAA compliance
- Check-in coordination
- Strong organization
- Patient relations
- Insurance verification
- Verbal and written communication
- Multitasking
- Confidentiality
- Teamwork and collaboration
- Keyboarding
- Telephone etiquette
Timeline
Optical Receptionist, Tech
Miller Vision Care
09.2023 - 01.2025
Bartender
Hideaway Pizza
08.2022 - 12.2023
Opperations Manager
Hatch Early Mood Food
04.2020 - 02.2022
Bar Manager
Bad Daddy's Burger Bar
02.2016 - 04.2022
Medical Receptionist
Advanced Pain Care Clinic
2025 - Current
Safety Officer
Missouri Basin Intech
2021 - 2022
Opening General Manager
Johnsons Restaurant Group
2005 - 2020