Misty Cobb

Work History

EBQ

05.2021 - Current

Oversee a Department consisting of 3 SDR Managers, 3-5 Team Leads, and 25+ SDRs
Responsible for 25+ ongoing customer relationships at a time; averaging $3M+ in revenue
Conduct interviewing, onboarding, coaching, performance management and career development of all SDRs, Team Leads, and Managers in my department
Work closely with Business/Sales Development Managers to provide strategic direction and solve problems that result in increased revenue and retention metrics
Create and communicate monthly sales goals and ensure leadership is informed on the progress of those goals
Successfully coach and scale a remotely distributed team of sales development professionals
Lead “Promotion Training” Classes designed for career development across Departments for SDRs Team Leads, and Managers
Develop and execute department competitions, games, and cultural activities to foster a fun and vibrant work environment
In depth knowledge of Excel, HubSpot and Salesforce CRM's; responsible for building reports that capture key performance indicators as well as ROI analytics for implemented sales processes
Create, implement, and sustain scalable sales processes across a variety of industries and offerings, executed across a multitude of SDR's and Team Leads, successfully.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

EBQ

10.2016 - 06.2021

Supported 12+ customer relationships simultaneously
Directed 15-20 sales development representatives in outbound and inbound sales efforts to support customer revenue goals
Developed growth strategies and plans to increase customer base
In-depth knowledge of SaaS technology, business products, services, and value propositions
Researched business opportunities, viable income streams, and followed industry trends locally and internationally
High-level communication skills with a proven ability to negotiate and a proven track record to hit and exceed targets
Designed and implemented business development strategies for multiple projects and customers that generated consistent sales pipeline
Conducted conflict resolution and monitored project performance to identify areas of improvement and make adjustments.
Created a playbook for each customer and built content and messaging that generated positive market feedback and outcomes
Conducted weekly 1:1 training with sales development representatives and biweekly team trainings focused on outreach strategies and revenue forecasting
Prepared and presented weekly reports for C-Suite and stakeholders to demonstrate revenue and retention metrics
Retained and grew relationships with existing customers.

EBQ

02.2016 - 10.2016

Trained, retained & headed process, policy and best practice for a team of 8-10 representatives
Built, maintained, and executed a lead generation pipeline in order to organize and initiate the sales cycle for multiple customers
Reached out to prospects via telephone, email, and in-person inquiries.
Conducted Salesforce, Excel, and HubSpot administration to analyze and edit reports, accounts and data lists for improved revenue outcomes
Exceeded daily dial and monthly sales quotas
Established interpersonal relationships with prospects and colleagues.

EBQ

03.2015 - 02.2016

Established relationships with prospects and customers to promote product understanding and drive sales growth
Facilitated and supported positive relationships with key decision-makers and influencers
Utilized Excel, Salesforce and HubSpot to manage sensitive client information and update existing and new client profiles
Achieved and exceeded monthly and annual sales targets.
Utilized HubSpot, Excel, and Salesforce to manage sensitive client information and update existing and new client profiles.

Cindy's Gone Hog Wild

03.2010 - 12.2014

Maximized customer service by empowering and guiding staff, overseeing operations, and resolving issues
Kept alcoholic beverages well-stocked and organized to meet expected demands
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Walgreens

03.2006 - 09.2010

Supervised inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
Assisted store manager in meeting standards for customer service and quality
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Optimized store displays and appearance via strategic merchandising
Managed scheduling for store shifts to accomplish proper staffing
Investigated market to identify seasonal trends and forecast consumer needs.