Misty Collins
Sacramento,CA
Summary
Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders.
Overview
28
28
years of professional experience
Work History
Realtor
Royal Real Estate
Sacramento, CA
08.2024 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Organized files according to established procedures for easy retrieval later on.
- Compiled reports based on gathered information.
- Developed processes for efficient workflow within the departmental structure.
- Performed calendar management and scheduling of appointments for the executive.
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to ensure efficient operation of the office.
Real Estate Agent
Royal Real Estate
Sacramento, CA
09.2020 - Current
- Maintained updated knowledge of local real estate markets.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Responded promptly to client inquiries via phone or email.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Ensured all transactions followed state laws regarding real estate practices.
- Provided guidance to clients throughout the entire buying or selling process.
- Coordinated appointments to show homes to prospective buyers.
- Researched current listings available in the area using multiple online resources.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Managed real estate transactions from initiation to closing.
- Presented properties to potential buyers and addressed questions.
- Maintained current and accurate CRM database of prospective customers.
Real Estate Agent
Grobecker Holland Intl.
San Francisco, CA
07.2015 - 09.2020
- Maintained updated knowledge of local real estate markets.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Responded promptly to client inquiries via phone or email.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Ensured all transactions followed state laws regarding real estate practices.
- Provided guidance to clients throughout the entire buying or selling process.
- Coordinated appointments to show homes to prospective buyers.
- Researched current listings available in the area using multiple online resources.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
Partial Owner/Real Estate Agent
Greenehouse Real Estate
Sacramento, CA
08.2014 - 07.2015
- Negotiated agreements with external partners such as contractors or consultants.
- Attended relevant conferences or seminars to stay informed of industry trends and developments.
- Coordinated special events such as product launches or promotional activities.
- Maintained accurate records of employee attendance .
- Created marketing plans to increase brand awareness and attract new customers.
- Monitored daily operations of the business and identified areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Ensured all transactions followed state laws regarding real estate practices.
Property Manager/Real Estate Agent
Clippenger Investment Properties
Sacramento, CA
05.2012 - 08.2014
- Monitored market trends to ensure competitive pricing structures for units under management.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Managed all maintenance requests from tenants in a timely manner.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
Real Estate Agent
Keller Williams
Sacramento, CA
01.2012 - 08.2012
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Participated in community outreach programs to promote services offered by the company.
- Maintained updated knowledge of local real estate markets.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Responded promptly to client inquiries via phone or email.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Ensured all transactions followed state laws regarding real estate practices.
Leasing Consultant
ALLIANCE RESIDENTIAL COMPANY
Sacramento, CA
01.2011 - 04.2011
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted tours of available apartments, highlighting features and amenities.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
Assistant Property Manager
Silver Oak Properties
Santa Cruz, CA
06.2007 - 01.2011
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Interacted with potential renters during showings providing information about the property features.
- Collected first month's rent along with security deposit prior to move-in date.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Conducted market research to determine competitive rental rates for properties.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Office Manager/Loan Consultant
American Home Loans
Sacramento, CA
08.2005 - 01.2009
- Developed and implemented office policies and procedures.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Ensured compliance with applicable laws regarding employment practices.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Used judgment and initiative in handling confidential matters and requests.
Manager/Associate Optician
Indivisual Eyes
Sacramento, CA
03.1997 - 07.2005
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ordered new frames and lenses from vendors as needed.
- Filed claims with insurance companies for reimbursement purposes.
- Educated customers on proper lens care and maintenance techniques.
- Placed orders for specialty items at the request of customers.
- Adjusted eyeglasses to ensure a comfortable fit for customers.
- Provided technical advice on optical equipment such as microscopes or telescopes.
Education
High School Diploma -
Encina High School
Sacramento, CA06-1998
Some College (No Degree) - Real Estate
Sacramento City College
Sacramento, CASkills
- Meticulous attention to detail
- File Management
- Document processing
- Networking and prospecting
- Sales Development
- Property Management
- Leasing and sales
- Purchase agreements
- Administrative Support
- Negotiation
- Social Media Marketing
- Client Relations
- Schedule Coordination
- Property Marketing
- Contract Negotiation
- Sales Forecasting
- Marketing Coordination
- Database Management
Timeline
Realtor
Royal Real Estate
08.2024 - Current
Real Estate Agent
Royal Real Estate
09.2020 - Current
Real Estate Agent
Grobecker Holland Intl.
07.2015 - 09.2020
Partial Owner/Real Estate Agent
Greenehouse Real Estate
08.2014 - 07.2015
Property Manager/Real Estate Agent
Clippenger Investment Properties
05.2012 - 08.2014
Real Estate Agent
Keller Williams
01.2012 - 08.2012
Leasing Consultant
ALLIANCE RESIDENTIAL COMPANY
01.2011 - 04.2011
Assistant Property Manager
Silver Oak Properties
06.2007 - 01.2011
Office Manager/Loan Consultant
American Home Loans
08.2005 - 01.2009
Manager/Associate Optician
Indivisual Eyes
03.1997 - 07.2005
High School Diploma -
Encina High School
Some College (No Degree) - Real Estate
Sacramento City College
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