Misty Conover
Norman,OK
Summary
A proven track record at ODMHSAS. Excelled in enhancing office efficiency and patient care through expert office administration and critical thinking. Achieved significant operational efficiencies and customer satisfaction at Griffin Memorial Hospital by leveraging expertise in office administration. Demonstrated strong problem-solving skills and a results-driven approach, leading to high performance evaluations and improved patient care. Excelled in maintaining confidentiality and fostering strong relationships, underscoring a commitment to excellence and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
ODMHSAS, Griffin Memorial Hospital
02.2015 - Current
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes. Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information. Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success. Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed. Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints. Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively. Coordinated with human resources department to handle payroll and personnel databases for 120+ employees.
- Monitored vital signs regularly, assisting in early identification of potential health issues. Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
General Store Manager
Goodwill Industries Of Central Oklahoma
02.2011 - 01.2015
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations. Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies. Interacted well with customers to build connections and nurture relationships. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and effectively trained 25 employees to decrease process lags and boost productivity. Recruited trained, and supervised staff members, ensuring consistently high performance standards were met. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs. Approved regular payroll submissions for employees.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network. Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Managed inventory control, cash control, and store opening and closing procedures. Reconciled daily sales transactions to balance and log day-to-day revenue. Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Education
Paramedicine
Oklahoma State University - Oklahoma City
Oklahoma City, OKCertificate of Completion - Licensed Practical Nursing
Mid-America Vo-Tech
Wayne, OK06.2018
Skills
- Office Administration
- Scheduling
- Time Management
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Deadline-oriented
Certification
AHA BLS
Therapeutic Options
FEMA Certification in National Response & Incident Command/Management Systems
Timeline
Administrative Assistant
ODMHSAS, Griffin Memorial Hospital
02.2015 - Current
General Store Manager
Goodwill Industries Of Central Oklahoma
02.2011 - 01.2015
Paramedicine
Oklahoma State University - Oklahoma City
Certificate of Completion - Licensed Practical Nursing
Mid-America Vo-Tech
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