Misty Crandall
Dallas,US
Summary
Results driven management professional with over 20 years of experience in driving sales and cultivating talent. Skilled multitasker, able to disseminate large quantities of data quickly, pivot to create and implement strategic plans in a fast paced environment.
Overview
23
23
years of professional experience
Work History
Bed Bath & Beyond
Store Manager
06.2019 - Current
- Implemented high standards of customer service by fostering customer centric experience within store.
- Maintained staff levels between 25-30 associates. Hired, trained and coached by example to create inclusive environments.
- Created efficient store schedules based on anticipated customer levels, individual employee knowledge, & service needs.
- Analyzed and controlled all operational overhead while using performance data to evaluate & streamline operations, increasing sales and market penetration.
- Created dynamic merchandising features throughout store to maintain visual appearance, driving sales.
- Organized & managed store remodels, construction, fixturing, and merchandising.
- Adept at fixing computer and technology issues.
Bed Bath & Beyond
Assistant Manager
04.2015 - 06.2019
- Drove sales over 10% in multiple areas within store.
- Wrote schedules, executed new hire orientation & paperwork.
- Increased employee performance & job satisfaction to strengthen retention and engagement.
- Responsible for merchandising & visual standards throughout store.
- Worked reports & executed audits to maintain company standards.
- Reconciled cash in opening & closing procedures.
- Supervised inventory’s & remodels in multiple store through district.
Bed Bath & Beyond
Department Manager
07.2006 - 04.2015
- Operated bath, bedding, & bedding departments.
- Trained associates in company standards.
- Analyzed reports to improve sales 15 %.
- Helped other departments as needed.
- Traveled to other stores to merchandise.
Framed Art Enterprises/ BA Framer
District Manager
05.2002 - 03.2006
- Led multi store district of 15 stores to exceed forecasted sales 18%.
- Revitalized operations & realigned plans by implementing multi tiered strategies to drive sales.
- Streamline production, maintained safety standards.
- Created employee training manuals to execute company standards.
- Kept track of trends in customer behavior & purchasing habits.
- Identified, developed, & promoted talent.
- Set up & maintained all technology.
Michael’s Arts & Crafts
Assistant Manager
02.2000 - 05.2002
- Resolving conflicts (internal and external).
- Tasked with operations & customer service, focusing on custom framing.
- Managed staff of 25-50 in framing, based on business needs.
- Created efficient game plans to optimize production, minimize waste, apply safety standards & executed high quality customer service standards.
- Regional trainer for new frame shop managers.
- Led team to fix under performing frame shops quickly, delivering high quality work producing customer satisfaction.
Skills
- Team leadership
- Customer service
- Performance and goal oriented
- Operational oversight
- Talent acquisition and development
- Time management
- Best Practices and Standards
- Strong Analytical Abilities
- Merchandising expert
- Fixture & remodel oversight
- Time management
- POS and computer proficiency
- Fixture and remodel execution
Accomplishments
- Created company standards in the bedding, towel and rug departments. They were filmed and added to the guidelines, showing best practices and standards.
- Tasked to oversee fixturing, construction, and merchandise in weather damaged stores.
- Managed multiple store inventories and remodels throughout the district.
- Created operational and employee manuals to execute company standards an Framed Art Enterprises.
- Increased sales 18% in a 15 store district.
- Rescued struggling framing departments at Michael's. Led a team to efficiently produce custom framing.
- Promoted multiple times throughout my tenure with multiple companies.
Additional Information
Michael Shirley 1-214-868-2614
District manager
Krista Zander 1-214-535-8122
Director of store operations & customer experience
Rebecca Lowe 1-225-603-6921
District human resource manager
Education
1990
John Marshall High School
Francis Tuttle Technology Center
Timeline
Bed Bath & Beyond
Store Manager
06.2019 - Current
Bed Bath & Beyond
Assistant Manager
04.2015 - 06.2019
Bed Bath & Beyond
Department Manager
07.2006 - 04.2015
Framed Art Enterprises/ BA Framer
District Manager
05.2002 - 03.2006
Michael’s Arts & Crafts
Assistant Manager
02.2000 - 05.2002