Misty Creech
Little Elm,TX
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Ecoluxe Texas
Mckinney , TX
01.2022 - Current
- Answered incoming calls, directing clients to owner or wife to address specific needs.
- Promoted maintenance of professional and courteous customer interactions across board.
- Scheduled initial and return appointments for clients, adhering to policies while accommodating individual customer needs.
- Greeted customers via telephone calls.
- Answered questions and addressed, resolved or escalated issues to owner to satisfy customers.
- Handled complaints and questions, and re-directed calls.
- Acted as first point of contact and set appointments for prospective clients.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Planned and booked travel accommodations for and provided vouchers, agendas and transportation for out of state jobs.
- Took delivery of packages and documents,
- Personal assistant to owners.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 10%
Marketing Director
Dodson Foundation And Drainage Repair
Allen , TX
08.2018 - 01.2022
- Boosted brand awareness and generated leads while managing internal and external programs.
- Coordinated with owner to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
- Developed and implemented marketing and communications with social media platforms.
- Incorporated changes to drive customer engagement and maximize profits.
- Prepared and executed home visits with customers.
- Implemented training with owner and crews for best customer service/
Receptionist Manager
Taper+Tap
Plano , TX
08.2017 - 01.2018
- Acted as first point of contact and set appointments for prospective clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected payments from clients and updated account balances.
- Handled complaints and questions, and re-directed calls to other team members.
- Organized and scheduled office meetings as well as client appointments for team of 8 professionals, effectively accommodating hectic agendas
Education
High School Diploma -
Plano East Sr High School
Plano, TX05.2016
Skills
- Handling Customer Complaints
- Schedule Coordination
- Microsoft Office Suite Adobe
- Intuit QuickBooks / Entry Level SAP
- Travel Coordination
- Attention to Detail/ Verbal and Written Communication
- Maintain customer master data in ERP system
- Customer Service / Payments via Credit Card & Checks
- Process requests and submit invoices to customers
Timeline
Receptionist Administrator
Ecoluxe Texas
01.2022 - Current
Marketing Director
Dodson Foundation And Drainage Repair
08.2018 - 01.2022
Receptionist Manager
Taper+Tap
08.2017 - 01.2018
High School Diploma -
Plano East Sr High School
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