I have a combined of 10 years if answering service experience plus I have over 20 years of customer service experience Authorized to work in the US for any employer
Hi, I’m
Misty Davis
Pahrump,NV
Summary
Overview
19
years of professional experience
Work History
MAP Communications
Call Center Representative
06.2023 - Current
Job overview
- Effectively managed a high-volume of inbound and outbound customer calls
- Accurately documents, researched and resolved customer service issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Implemented and developed customer service training processes.
Gentry Finance
Financial loan representative
10.2017 - 01.2018
Job overview
- Collected Payments from clients
- Administered credit checks
- Assisted in helping customers obtain loan
- Prepared loan packages
- Answered incoming calls
- Made outgoing calls regarding loans
- Negotiated favorable repayment terms with clients experiencing financial difficulties to minimize losses while maintaining goodwill between parties involved.
- Provided excellent customer service both during and after the loan process, resulting in a high percentage of repeat business and referrals from satisfied clients.
- Maintained a high customer satisfaction rate with thorough communication and timely updates throughout the loan application process.
Bay Area Answering Service
Call Center Representative
10.2008 - 05.2014
Job overview
- Dispatched wrecker service for Pasadena Police Department
- Effectively managed a high-volume of inbound and outbound customer calls
- Accurately documented, researched and resolved customer service issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered prompt service to prioritize customer needs.
Allstate answering service
Call Center Representative
03.2006 - 10.2008
Job overview
- Effectively managed a high-volume of inbound and outbound customer calls
- Accurately documented, researched and resolved customer service issues.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
Milby High SchoolHouston, TX
GED
1995
University Overview
Skills
- Able to adapt to difficult situations
- Exceptional workflow management
- Adheres to customer service procedures
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Basic Math (10 years)
- Customer Service (10 years)
- Communication skills
- Computer skills
- Strong communication and problem resolution skills
Work Preference
Work Type
Part TimeContract WorkFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off4-day work weekTimeline
Call Center Representative
MAP Communications
06.2023 - Current
Financial loan representative
Gentry Finance
10.2017 - 01.2018
Call Center Representative
Bay Area Answering Service
10.2008 - 05.2014
Call Center Representative
Allstate answering service
03.2006 - 10.2008
Milby High School
GED
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