Misty Defoe
Airway Heights,WA
Summary
High-achieving Manager offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who works well independently and with a team.
Overview
17
17
years of professional experience
Work History
Food Execution Manager
Maverik Adventure's First Stop
Spokane, WA
08.2022 - Current
- Prepared and led food service training programs to teach staff various tasks.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Ensured compliance with company policies, health and safety regulations, and other legal requirements.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
Store Director
Maverik Adventure's First Stop
Spokane, WA
01.2021 - 07.2022
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Met financial objectives by preparing annual budget and scheduling expenditures.
Store Director
Maverik Adventure's First Stop
Cheney, WA
10.2018 - 12.2020
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Store Manager
Bi-Mart
Cheney, WA
06.2015 - 09.2018
- Managed team of 30+ employees including scheduling and budgeting.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Implemented and monitored loss prevention and security program.
- Recruited, hired, developed and retained retail talent for the company.
- Trained all new managers on store procedures and policies.
- Worked closely with the district manager to formulate and build the store brand.
Assistant Store Manager
Bi-Mart
Beaverton, OR
01.2014 - 05.2015
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
2nd Assistant Manager
Bi-Mart
Portland, OR
03.2011 - 12.2013
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Held each team member accountable for achieving brand and performance goals.
- Placed special merchandise orders for customers.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Area Coordinator
Bi-Mart
Gresham, OR
08.2010 - 02.2011
- Shared product knowledge with customers while making personal recommendations.
- Supervised 2 to 4 sales clerks working in the Housewares department.
- Offered direction and gave constructive feedback to motivate team members.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Cashier/Sales Clerk
Bi-Mart
Ellensburg, WA
11.2006 - 07.2010
- Answered customer quests, provided store information and escorted to desired store areas.
- Transported merchandise to sales areas via hand trucks and placed on shelves according to company procedures.
- Marked clearance products with updated price tags.
- Operated cash register with proficiency.
Education
Bachelor of Science - Anthropology
Central Washington University
Skills
- Proficient in MS Office
- Customer Service
- Organized
- Time management
- Staff training and development
- Standards Compliance
Timeline
Food Execution Manager
Maverik Adventure's First Stop
08.2022 - Current
Store Director
Maverik Adventure's First Stop
01.2021 - 07.2022
Store Director
Maverik Adventure's First Stop
10.2018 - 12.2020
Store Manager
Bi-Mart
06.2015 - 09.2018
Assistant Store Manager
Bi-Mart
01.2014 - 05.2015
2nd Assistant Manager
Bi-Mart
03.2011 - 12.2013
Area Coordinator
Bi-Mart
08.2010 - 02.2011
Cashier/Sales Clerk
Bi-Mart
11.2006 - 07.2010
Bachelor of Science - Anthropology
Central Washington University