Misty Dellinger
Marietta,GA
Summary
Dynamic professional with a proven track record in customer service and veterinary care, notably at PetVet Care. Excelled in complaint handling and schedule coordination, enhancing customer satisfaction and operational efficiency. Skilled in documentation and time management, adept at leading teams towards achieving exceptional service standards. Demonstrates strong problem-solving abilities and a customer-focused approach, contributing to significant improvements in client retention and service delivery.
Overview
29
29
years of professional experience
Work History
Customer Service Coordinator
PetVet Care
07.2019 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Scheduling doctor ,technician, and grooming appointments as well as boarding reservations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Prepare paperwork for the week for appointments, drop offs, grooms and surgeries
- Scan and document all previous medical history
- Help technicians load rooms, pull, blood, place IVC, take x-rays and run bloodwork
- Responded to customer calls and emails to answer questions about products and services.
Electronic File Manager
Dr Gordon
08.2011 - 09.2019
- Streamlined file management processes by implementing a digital filing system, improving overall efficiency.
- Provided exceptional customer service by promptly retrieving requested files and records for both internal and external clients.
- Trained new employees on company-specific file management procedures, ensuring smooth onboarding.
- Implemented regular file audits to maintain accuracy and compliance with industry regulations.
Veterinary Technician
Hiram Animal Hospital
04.2008 - 01.2019
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
Veterinary Technician
Cobb West Veterinary Hospital
04.2009 - 08.2011
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Veterinary Technician
Terrill Mill Animal Hospital
11.2006 - 07.2007
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Veterinary Technician
Cobb West Veterinary Hospital
08.2001 - 10.2006
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Office Assistant
Janell Professional Management
12.2005 - 05.2006
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Veterinary Technician
Animal Care Center
06.1997 - 08.2000
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Graphic Artist
Marietta Daily Journal
06.1995 - 05.1997
- Created digital image files for use in digital and traditional printing methods.
- Refined and updated existing design templates to maintain brand consistency across all marketing channels.
- Used [Software] to create images and layouts.
- Designed sales ads for various companies to be advertised in the news paper
Education
Graphic Arts
Chattahoochee Technical College
Marietta, GAEMT - Emergency Medical Technician
Medic School
Smyrna, GA04.2006
Skills
- Account Management
- Documentation skills
- Customer Focus
- Payment Processing
- Retail experience
- Call center experience
- Returns policy understanding
- Invoice Verification
- Customer Service
- Time Management
- Excellent time management skills
- New Hire Training
- Training and coaching
- Training and mentoring
- Team Building and Leadership
- Schedule Coordination
- Exceptional telephone etiquette
- Cash Handling
Timeline
Customer Service Coordinator
PetVet Care
07.2019 - Current
Electronic File Manager
Dr Gordon
08.2011 - 09.2019
Veterinary Technician
Cobb West Veterinary Hospital
04.2009 - 08.2011
Veterinary Technician
Hiram Animal Hospital
04.2008 - 01.2019
Veterinary Technician
Terrill Mill Animal Hospital
11.2006 - 07.2007
Office Assistant
Janell Professional Management
12.2005 - 05.2006
Veterinary Technician
Cobb West Veterinary Hospital
08.2001 - 10.2006
Veterinary Technician
Animal Care Center
06.1997 - 08.2000
Graphic Artist
Marietta Daily Journal
06.1995 - 05.1997
Graphic Arts
Chattahoochee Technical College
EMT - Emergency Medical Technician
Medic School