Misty Denning
Mount Olive,North Carolina
Summary
Proven leader with a track record of enhancing customer loyalty and team performance at Walmart. Skilled in conflict resolution and customer service, demonstrated through effective problem-solving and empathetic communication.
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
CSM/Seasonal Department/Garden Center Associate
Walmart
09.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with customers and associates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Served as Front End Customer Service Manager for 5 years. 2013-2018
- Supervised a minimum of 20 associates a day.
- Trained and managed cashiers on the front end.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Dispensed register tills to cashiers at the beginning of their shift.
- Collected tills from cashiers at the end of their shift.
- Performed required daily audits of register tills.
- Loading and unloading self-checkout registers.
- Insured cashiers went to break and lunch on time.
Education
High School Diploma -
Eastern Wayne High School
Goldsboro, NC06.2001
Skills
- Watering Techniques
- Seasonal Plant Care
- Selling plants to customers
- Display building
- Teamwork and Collaboration
- Punctual
- Organized
- Typing 35 wpm
- Empathy
- Effective Listening
- Taking Responsibility
- Clear Communication Skills
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
Timeline
CSM/Seasonal Department/Garden Center Associate
Walmart
09.2011 - Current
High School Diploma -
Eastern Wayne High School
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