Misty Dunn
Vine Grove,KY
Summary
I am a well rounded team member with the ability to adapt to a variety of situations. I learn quickly and excell at problem solving. I enjoy work related challenges that allow me to think critically and improve on my skills. I am a motivational leader and organized problem solver with an instinct to facilitate a calm an enriching work environment. I work well with a small crowd or in a large group. Solid team player with upbeat, positive attitude and proven skills in wide array of industry workflows.
Overview
3
3
years of professional experience
Work History
Office Manager
Cumberland Family Medical Center
Elizabethtown, KY
01.2021 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Managed, scheduled and coordinated office functions and activities for employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Interpreted and communicated work procedures and company policies to staff.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed files and records to obtain information and respond to requests.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Carlinville High School
Carlinville, IL05-1998
Skills
- Bookkeeping
- Staff Management
- Compliance Monitoring
- Office Management
- Policy Development
- Data Entry
- Customer Service
- Staff Hiring
- Scheduling
- Payroll and Budgeting
- Training and Coaching
- Report Preparation
- Workflow Planning
- Regulatory Compliance
- Information Protection
- Conflict Management
- Workflow Optimization
- Mail Handling
- Account Reconciliation
- Contract Negotiations
- Technical Support
- Organizational Skills
- Credit and Collections
- Financial Tracking
References
References available upon request.
Timeline
Office Manager
Cumberland Family Medical Center
01.2021 - Current
High School Diploma -
Carlinville High School
Similar Profiles
Dora Athlene PattonDora Athlene Patton
Nurse Sonographer at Cumberland Family Medical CenterNurse Sonographer at Cumberland Family Medical Center
Amanda CooperAmanda Cooper
Medical Assistant at Cumberland Family Medical Center (Pediatrics)Medical Assistant at Cumberland Family Medical Center (Pediatrics)
Shannon YoungShannon Young
Pediatric Nurse Practitioner at Cumberland Family Medical CenterPediatric Nurse Practitioner at Cumberland Family Medical Center
Allison KyserAllison Kyser
School Nurse at Cumberland Family Medical CenterSchool Nurse at Cumberland Family Medical Center
Kelli BrunerKelli Bruner
Pediatric ICU Patient Care Tech at Norton Children's HospitalPediatric ICU Patient Care Tech at Norton Children's Hospital