Hi, I’m
Misty Durden
Huntsville,TX
Overview
3
years of professional experience
Work History
Lucky 7 Vape Shop Huntsville, TX
Vape Shop Associate
06.2022 - 10.2023
Job overview
- Prepared and served food in accordance with health and safety regulations.
- Organized kitchen workstations to ensure maximum efficiency.
- Assisted in the presentation of dishes at the buffet table.
- Assisted customers in locating items and answering product questions.
- Processed payments at checkout, including cash, credit cards, and gift cards.
- Stocked shelves with merchandise and kept areas organized and clean.
- Verified prices of products to ensure accuracy of pricing tags.
- Provided excellent customer service by greeting guests, addressing inquiries, and responding to complaints.
- Maintained accurate inventory records for incoming shipments and outgoing sales.
- Organized promotional displays to attract customers' attention to featured items.
- Performed daily opening and closing procedures such as counting cash drawers and checking all equipment for proper functioning.
- Conducted regular price checks to ensure competitive pricing compared to other stores in the area.
- Inspected returned items for damage or defects before refunding money or exchanging them for other goods.
- Updated computer systems with changes in stock levels, prices, promotions.
- Developed knowledge of current products and services offered by the store.
- Resolved any customer issues quickly and efficiently while maintaining a positive attitude.
- Monitored daily sales activities to identify opportunities for increasing revenue.
- Participated in special events like clearance sales or promotional activities.
- Trained new shop associates on company policies, procedures, and best practices.
- Kept up-to-date on new products arriving in store so that customers could be informed accordingly.
- Unloaded incoming inventory and placed products onto shelves.
- Kept areas neat, clean and free of safety hazards to alleviate falls and accidents.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Cross-sold products to boost overall sales purchases.
- Ensured store was opened and closed in a timely manner according to company policies.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
- Collected payments from customers for game rentals or purchases.
- Maintained a clean work area by sanitizing all gaming equipment after each use.
- Kept records of sales transactions using point-of-sale software programs.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Notified security of suspicious activity in gaming area for continued surveillance.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
- Reported equipment failures and games no longer in service to [Job title].
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Interacted with guests to encourage play and explained rules of each game.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Booted unruly and potentially endangering patrons from rides and amusement park.
- Maintained a clean and orderly checkout area.
- Processed customer payments accurately and efficiently.
- Assisted in stocking shelves with merchandise.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated daily sales totals to management team at end of shift.
- Balanced drawer funds at the end of each shift according to company protocol.
- Managed opening and closing responsibilities including counting down registers.
- Resolved discrepancies between physical counts and computer records in a timely fashion.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
Dennys LTDHuntsville, TX
Kitchen Help/Prep Dishwasher
08.2021 - 10.2022
Job overview
- Cleaned and sanitized all kitchen equipment, utensils, and dishes.
- Organized dishware in an orderly fashion in the storage area.
- Assisted with food preparation tasks as needed.
- Swept, mopped, and scrubbed floors to maintain cleanliness.
- Inspected kitchen areas for compliance with safety standards.
- Operated industrial dishwashing machines safely according to manufacturer's instructions.
- Transported dirty dishes from dining areas to washing stations.
- Followed health department sanitation guidelines at all times.
- Separated different types of dishes and washed them accordingly.
- Labeled cleaned items properly before returning them to their designated places.
- Monitored temperature of dishwasher water to ensure it was within safe limits.
- Repaired or replaced broken or damaged kitchen equipment promptly.
- Checked quality of washed items before placing them on shelves.
- Responded quickly to any customer complaints regarding service or cleanliness.
- Provided assistance in other areas of restaurant operations as needed.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Replaced clean utensils in storage bins for easy access.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Inspected dishes closely to check for remnants of food or dirt.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Adhered to sanitary regulations to prevent contamination with food products.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
SUBWAY®RestaurantsRiverside , TX
Sandwich Artist
10.2020 - 08.2021
Job overview
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Organized and labeled food items for quick identification.
- Prepared ingredients for meal production by washing, chopping, measuring and mixing.
- Sliced meats and cheeses to order specifications.
- Operated slicers and grinders to prepare meats according to recipes.
- Assisted in the preparation of salads and other cold foods as needed.
- Heated pre-cooked food items such as sandwiches or burritos when requested.
- Followed all safety protocols while operating kitchen equipment such as knives, blenders and mixers.
- Monitored temperatures of ovens, grills and fryers throughout the day to ensure proper cooking times were met.
- Cleaned surfaces with appropriate sanitizer solutions between tasks to maintain a safe work environment.
- Checked expiration dates on all products before use or sale to ensure quality control standards were met.
- Delivered orders accurately according to customer requests within specified time frames.
- Provided excellent customer service at all times in accordance with company standards.
- Assembled take out orders quickly while ensuring accuracy.
- Stored leftovers properly after each shift to prevent spoilage.
- Adhered strictly to health regulations concerning food handling procedures.
- Rotated stock regularly according to first-in-first-out policy.
- Inspected dishes prior to serving customers for presentation purposes.
- Performed general maintenance duties such as cleaning tables and mopping floors.
- Processed payments accurately using point of sale systems.
- Filled condiment containers and stocked napkins for self-service areas.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately for proper handling and preservation.
- Followed recipes and customer requests to prepare meals.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Cleaned utensils, dishes and glasses for customer use.
- Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Used food production system to drive quality and shelf life compliance.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized utensils, dishes or silverware.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Stored food in designated containers and storage areas to prevent spoilage.
- Removed trash and cleaned kitchen garbage containers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Took and recorded temperatures of food, refrigerators and freezers.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Monitored temperatures of prepared food and cold-storage areas.
- Carried food supplies, equipment and utensils to and from storage and work areas.
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Kept records of daily production numbers for each type of item produced.
- Rotated stock as needed to keep freshness intact.
- Attended training sessions related to food safety procedures and techniques.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Baked fresh bread and pastries for cafes and restaurants.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Met with customers to discuss needed bakery items and take orders.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Inspected all bakery products and removed any found to possess defects.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Mentored baking staff in proper techniques and bakery procedures.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Processed daily inventory receipts and quantities of supplies.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
- Ensured proper communication with other shift managers for smooth transition between shifts.
- Provided training and guidance to new and existing employees in order to maintain quality standards.
- Monitored store operations during closing shift such as restocking shelves, cleaning floors and taking inventory.
- Maintained accurate records of daily sales transactions, deposits and bank reconciliations.
- Implemented new systems and processes to optimize workflow.
- Assisted customers with product selection, inquiries or complaints when needed.
- Addressed issues related to equipment malfunctions or breakdowns promptly.
- Coordinated closing schedules and completed post-close reviews.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Maintained a clean and orderly environment by sweeping, mopping, restocking toiletries, and cleaning surfaces.
- Checked restrooms periodically to ensure they were adequately supplied and properly cleaned.
- Replenished paper towels, soap, and other items in each restroom stall.
- Responded promptly to customer inquiries and requests for assistance.
- Ensured that all safety protocols were followed when cleaning hazardous materials from the restroom floors.
- Inspected restrooms on a regular basis to identify maintenance needs such as plumbing repairs or painting walls.
- Cleaned mirrors, sinks, toilets, urinals, counters, walls and floor areas of restrooms using appropriate chemicals and equipment.
- Provided additional janitorial duties such as emptying trash receptacles and changing light bulbs when needed.
- Stocked bathroom stalls with toilet tissue rolls as needed.
- Disinfected all surfaces in the restroom area with approved sanitizing solutions according to company standards.
- Reported any damages or maintenance issues to management immediately upon discovery.
- Followed established health regulations regarding sanitation of restroom facilities at all times.
- Performed daily checks of all restroom fixtures to ensure proper functioning.
- Adhered to all safety procedures while operating cleaning equipment such as mops and vacuum cleaners.
- Assisted in training new employees on restroom cleaning techniques.
- Provided friendly customer service at all times while interacting with guests.
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
- Logged cleaning and maintenance work accomplished, maintained cleaning supplies and reported public area repair needs to facilities team.
- Restocked and checked cleanliness of restrooms to complete minor cleaning duties missed by cleaning crew.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Adhered tirelessly to public and company health and sanitation standards to keep guests and colleagues safe from disease transmission and injuries.
- Directed patrons to restrooms and other amenities within facility.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Resolved guest complaints to maintain complete customer satisfaction.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Klein Oak High SchoolSpring, TX
GED
University Overview
Skills
- Customer Service
- Regulatory Compliance
- Money Handling
- Loss Prevention
Availability
See my work availability
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Timeline
Vape Shop Associate
Lucky 7 Vape Shop
06.2022 - 10.2023
Kitchen Help/Prep Dishwasher
Dennys LTD
08.2021 - 10.2022
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 08.2021
Klein Oak High School
GED