Misty Durrant
Keller,TX
Summary
Customer-oriented General Manager with 15 years of experience, focused on increasing revenues and expanding margins. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with sound judgment, and interpersonal communication skills.
Overview
15
15
years of professional experience
Work History
General Manager
Old Navy, Gap
Southlake, TX
04.2022 - Current
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term growth.
- Achieved a 2% increase in average transactions, and a 3% improvement in customer satisfaction scores through teamwork and a focus on customer experience.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw multiple deadlines and functions simultaneously by leveraging strong organizational and project management skills.
Junior District Operations Manager
H&M Hennes & Mauritz
Frisco, TX
11.2021 - 04.2022
- Monitored and analyzed perfomance data, identifying areas of improvement and developing action plans for 24 stores.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Directed supply chain operations to maintain required stock volumes and support seamless store performance.
- Devised and executed training plans for store teams to support operational competency and compliance.
- Prepared annual budgets then reviewed with store teams ensuring accurate financial planning.
Store Manager
H&M Hennes & Mauritz
Frisco, TX
04.2010 - 04.2022
- Maximized sales and profitability using multiple key performance indicators to drive a 5% increase in sales over the previous year.
- Achieve a 100% compliance score during a regional visit, measuring overall store performance in multiple areas.
Education
Bachelor of Arts - Interdisciplinary Studies
Western Governors University
Salt Lake City, UTSkills
- Expertise in customer relations
- Employee engagement strategies
- Effective organizational skills
- Oversee financial performance
- Strategic leadership
- Organized resource allocation
- Proficient in data interpretation
Special Projects
- Old Navy District Community Leader - Spearheaded local volunteer efforts for 400+ employees to drive a positive impact in the local DFW community.
- H&M Certified Feedback Trainer (2019 - 2021) - Traveled across multiple US districts teaching groups of leaders effective communication principles.
- State of California, Department of Corrections, Operation Armstrong Sweep - Audited more than 3500 records for active inmates in California prisons to confirm ADA compliance had been met.
Timeline
General Manager
Old Navy, Gap
04.2022 - Current
Junior District Operations Manager
H&M Hennes & Mauritz
11.2021 - 04.2022
Store Manager
H&M Hennes & Mauritz
04.2010 - 04.2022
Bachelor of Arts - Interdisciplinary Studies
Western Governors University
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