Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Easley

Lead Generation Representative
Lawton,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top- notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative Friendly with 12 years of dedicated customer service experience. Dedicated to exceeding 35 words per min through effective communication skills and abilities. Expert in with training in Remote skills sets. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
35
35
years of post-secondary education

Work History

Lead Supervisor

Aquitaine Hemp
  • Armida Lopez 330-296-2871

Lead Shift

Mangum Peter

Lead Shift

Tara McDermott

Lead Generation Representative

Reality Media Inc, County
, UT
08.2022 - Current
  • Control the call flow
  • Probing to see if the customer needs help to improve their credit debt, get it load by 30% to 50% cheaper for them
  • Help the customer get out of debt faster
  • This is a 1099 contract
  • Supervisors
  • Madison Dean 940

Sales Associate

ADT Solar
Lafayette, LA
01.2022 - 08.2022
  • Set appointment’s in our booking system for lead’s for a free consultation for solar
  • The tools we use for the booking apt are google earth pro, google map, Bing maps, duck duck Apple Maps
  • Sale force production, adp, five-nine system, outlook, word ,excel, zoom, teams, intro reader.

Customer Service Representative/Call Center

InfoCision Management Corporation
Akron, OH
07.2021 - 01.2022
  • CSR for fundraising purposes.Fundraising for Sanit Jude
  • Call customer ask for donations from ten dollars , up to thousand of dollars per customer.A lot of cold calling on Sunday, inbound calls m-f for radios show get donations
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering an establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Transmit information or documents to customers, using two computer screens, mail, or fax machine, email, smartphone
  • File and maintain records
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Provide information about establishments, such as departments or offices, employees within the organization, or services provided
  • Sales, Distribution of Products
  • Kept front check-out area clean and organized for efficient service
  • Resolved customer complaints while prioritizing customer satisfaction

Customer Service Representative

ROI Call Center Solutions
American Fork, UT
04.2020 - 07.2021
  • CSR for relief pandemic Covid- 19 to help pay customer water bill, rent, electric bill
  • This was temporary job till ran out of funding.Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Transmit information or documents to customers, using a computer, mail, or facsimile machine
  • File and maintain records
  • Collect, sort, distribute, or prepare mail, messages, inbound calls
  • Provide information about medical bills
  • Maintained energy and enthusiasm in a fast-paced environment
  • Worked flexible hours; night, weekend, and holiday shifts
  • Carried out day-day-day duties accurately and efficiently
  • Completed all paperwork, recognizing any discrepancies and addressing them in a fast manner
  • Oversaw daily operations to ensure high levels of productivity

Machine Operator

Parker Hannifin
Mineral Wells, TX
02.2018 - 05.2020
  • This job skills set was to build pipes for oil field
  • Machine operator two
  • Pull 12 shifts 5 days week, if behind work extra days.Used few pallet jacks and material moving equipment to receive and transport items from various warehouse locations
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Worked safely around moving machinery
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Cleaned and maintained warehouse in compliance with OSHA safety standards
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked
  • Loaded, unloaded and moved material to and from storage and production areas
  • Used forklifts and pallet jacks to relocate products
  • Wrapped pallets in shrink wrap prior to loading
  • Performed inventory control, such as counting and stocking merchandise
  • Loaded and unloaded cargo for receiving, dispatching and staging of freight
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Covid-19 came shut down, relocated to Oklahoma

Education

GED -

Southern Cayuga High School

Skills

Salesundefined

Timeline

Lead Generation Representative

Reality Media Inc, County
08.2022 - Current

Sales Associate

ADT Solar
01.2022 - 08.2022

Customer Service Representative/Call Center

InfoCision Management Corporation
07.2021 - 01.2022

Customer Service Representative

ROI Call Center Solutions
04.2020 - 07.2021

Machine Operator

Parker Hannifin
02.2018 - 05.2020

Lead Supervisor

Aquitaine Hemp

Lead Shift

Mangum Peter

Lead Shift

Tara McDermott

GED -

Southern Cayuga High School
Misty EasleyLead Generation Representative