Misty Edge
Fountain,FL
Summary
Compassionate Case Manager experienced in mental health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Extensive experience at Florida Springs Wellness and Recovery, adept at patient support and community resource navigation. Proven ability to develop individualized care plans and empower clients through effective communication and risk assessment. Skilled in medical records management, ensuring comprehensive documentation and positive client outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Florida Springs Wellness and Recovery
12.2020 - Current
- Partnered with physicians, activity therapists to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Behavioral Health Technician
Florida Springs Wellness and Recovery
12.2020 - Current
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Prepared and submitted daily notes reports to management.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Used KIPU to document patient information, progress notes, and treatment plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Provided therapeutic activities to assist with patient development.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and/or mentored clients on substance use and life choices.
Accounts Receivable Clerk
Burg Property Management
05.2021 - 09.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
Office Manager
Sexton Inspection and Consultation
09.2010 - 11.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created reports, presentations and other materials for executive staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for 4employees.
Education
Master of Arts - Mental Health/Addiction Counseling
Walden University
01-2027
Bachelor of Science - Psychology
Oral Roberts University
Tulsa, OK12-2024
Skills
- Patient support
- Client empowerment
- Community resources
- Patient needs assessment
- Clear communication
- Verbal and written communication
- Risk assessment
- Email and telephone etiquette
- Case needs assessment
- Patient assessments
- Medical records management
- Case documentation
Certification
Certified Recovery Peer Specialist
Timeline
Accounts Receivable Clerk
Burg Property Management
05.2021 - 09.2021
Case Manager
Florida Springs Wellness and Recovery
12.2020 - Current
Behavioral Health Technician
Florida Springs Wellness and Recovery
12.2020 - Current
Office Manager
Sexton Inspection and Consultation
09.2010 - 11.2020
Master of Arts - Mental Health/Addiction Counseling
Walden University
Bachelor of Science - Psychology
Oral Roberts University
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