Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Emerick

Mount Savage,MD

Summary

Dynamic and results-oriented professional with a proven track record at Maryland Beverage Discount Center. Excelled in leadership roles, enhancing team performance and customer satisfaction through exceptional problem-solving and communication skills. Demonstrated expertise in cash handling and maintaining operational efficiency, contributing significantly to mission success and operational improvements.

Professional and experienced administrative support specialist, prepared to excel in front-facing role. Adept at managing schedules, handling inquiries, and providing exceptional customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, strong organizational skills, and welcoming demeanor.

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

2025
2025
years of professional experience

Work History

Front Desk, Sales Representative, Cashier

Maryland Beverage Discount Center
01.2019 - 05.2024
  • Conducted after-action reviews following each mission, identifying areas for improvement and implementing changes as necessary to optimize future performance.
  • Ensured timely execution of tasks, maintaining a high level of operational readiness and responsiveness.
  • Fostered a positive work environment with open communication channels, promoting teamwork and collaboration among members.
  • Conducted thorough training sessions for team members, resulting in better preparedness and increased safety during missions.
  • Enhanced team performance by providing effective leadership and clear communication during dismounted operations.
  • Led by example by upholding high standards of discipline, professionalism, integrity, and commitment within the unit.
  • Maximized mission effectiveness by adapting tactics and strategies in response to evolving operational conditions.
  • Managed personnel assignments, leading to optimal utilization of individual strengths and improved team cohesion.
  • Contributed significantly to the successful completion of numerous missions through effective leadership, planning, and execution.
  • Collaborated effectively with adjacent units to coordinate joint efforts on complex missions, enhancing operational efficiency across multiple teams.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Enhanced customer satisfaction by providing exceptional front desk service and addressing guest inquiries in a timely manner.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive customer relations.
  • Assisted in training new employees on front desk procedures, contributing to a cohesive team environment.

Front Desk Secretary

DeWitt's Tax Services
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Reduced office supply expenses by diligently monitoring inventory levels and placing orders when necessary.
  • Supported administrative tasks such as filing, data entry, and scheduling appointments, contributing to smooth daily operations.
  • Assisted in the onboarding process for new employees by preparing necessary paperwork and providing orientation materials.
  • Streamlined office communication by effectively handling incoming calls and directing them to the appropriate departments.
  • Enhanced staff productivity by proactively offering administrative support to colleagues as needed during busy periods or absences.
  • Contributed to increased client retention through exceptional customer service skills during initial contact at the front desk.
  • Maintained clear visitor logs for security purposes while ensuring all guests received proper identification badges upon arrival.
  • Facilitated positive client interactions with professional telephone etiquette and prompt assistance in addressing their needs.
  • Ensured timely delivery of mail packages within the office by sorting and distributing incoming shipments according to departmental guidelines.
  • Managed confidential information securely by strictly following company protocols regarding sensitive documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Cashier

Amelia's Closet
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Server and Hostess

Henny's
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Sales Associate

Old Navy
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Server and Hostess

Texas Steakhouse and Saloon
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server, Hostess

Henny's
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Front Desk Receptionist, Insurance Billing

Around The Back Chiropratic
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Streamlined check-in processes, reducing wait times for guests.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Server

Texas Grillhouse
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Baltimore Street Grill
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Improved dining experience by providing prompt, attentive service to guests.

Server

Ruby Tuesday Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Culinary

Allegany College of Maryland
Cumberland, MD

High School Diploma -

Mount Savage School
Mount Savage
05-1999

Skills

  • Problem-solving skills
  • Time management
  • Maintaining office supplies
  • Cash handling
  • Reception duties
  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Multitasking and time management
  • Attention to detail
  • Cleaning and sanitizing
  • Problem-solving abilities
  • Reliability
  • Excellent communication

Timeline

Front Desk, Sales Representative, Cashier

Maryland Beverage Discount Center
01.2019 - 05.2024

Front Desk Secretary

DeWitt's Tax Services

Cashier

Amelia's Closet

Server and Hostess

Henny's

Sales Associate

Old Navy

Server and Hostess

Texas Steakhouse and Saloon

Server, Hostess

Henny's

Front Desk Receptionist, Insurance Billing

Around The Back Chiropratic

Server

Texas Grillhouse

Server

Baltimore Street Grill

Server

Ruby Tuesday Restaurant

Culinary

Allegany College of Maryland

High School Diploma -

Mount Savage School

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Misty Emerick