Summary
Overview
Work History
Education
Timeline
Generic

MISTY EVANS

Surprise,AZ

Summary

Focused customer service provider looking for a position in a results-driven environment; eager to learn new processes and provide service with excellent customer feedback. Highly motivated, reliable, excellent communication and teamwork ability, organized, exceptional time management skills; able to multi-task, prioritize, and maintain composure while handling challenging situations.

Overview

8
8
years of professional experience

Work History

Front office Receptionist

Central Highlands Real estate and property management
  • Answering the phone while maintaining exceptional phone etiquette
  • Answering inquiries about member accounts, finding the right house, rentals or vacation rentals for clients.Taking Vacation rental reservations
  • Directing calls, Scheduling appointments, walk throughs and showings
  • Taking and refunding Deposits
  • Receiving rent payments and issuing receipts
  • Providing exceptional Customer service
  • Filing Records while keeping them organized
  • Excellent time management
  • Attention to Detail and accuracy using microsoft Office for data Entry, listings, and Inventory
  • Sending and receiving emails
  • Exceptional use of Communication skills and Multitasking in a fast Paste environment
  • Excellent at adaptability
  • Extremely Flexible and willing to learn new tasks in a timely manner
  • Workings with my Team members and clients solving and troubleshooting any Obstacles that may occur while showing empathy and Compassion
  • Maintaining a positive attitude while assists other team members if needed.

CNA, Office Asst

Yavapai Regional Medical Center
  • Assist the nurse by performing patient’s vital signs, assist patient with bathing, dressing, oral care, nail care, apply clean bandages/dressings, help patient ambulate, deliver meals and assist in feeding, monitor and document food/liquid intake and output, collect samples for lab; turning/repositioning bedridden patients, assist with toileting and maintaining personal hygiene: provide donor with emotional support
  • It has been observed that while medication is important for recovering from a disease, emotional support is equally important
  • An emotionally stable mind responds well to the treatment and thus increases the chances of recuperating.

Senior phlebotomist, Customer Service, Lab Prosser

BPL Plasma Services
02.2019 - Current
  • Assists qualified donors in completing screening process by: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate & performing health screening procedures such as blood pressure, pulse, weight, & temperature
  • Performs finger-stick to obtain sample of donor’s hematocrit & total protein levels
  • Performing venipunctures Extracting blood from patients Keeping and maintaining records of patient names, volume of blood drawn, and diagnostic findings
  • Cleaning, maintaining, and calibrating laboratory equipment used in the drawing and testing of blood specimens
  • Educates new donors on the therapeutic products made from donated plasma
  • Explains the screening process, the tests performed, donation fees, center policies, proper nutrition and any other information pertinent to the donor
  • Ensures that all donor questions are answered timely, accurately & professionally
  • Assists front counter with phone calls, questions, & registering donors
  • Documents donor data in the donor information management system
  • Maintains clean efficient work environment, ensures sufficient operating supplies/forms are available as needed
  • Promotes safety in all actions by following all Health Safety & Environmental (HSE) and OSHA policies and procedures.

Senior Receptionist, Trainer

CSL Plasma
01.2017 - 01.2019
  • Senior technicians conduct daily calibration of equipment and resolves all calibration out-of-specification issues, troubleshoots equipment failures, creates incident documentation, removes or replaces equipment from service; Provides guidance & technical training about processes/procedures to new reception technicians & other staff as required, maintains confidentiality of all personnel, donor, & center information
  • Seniors are cross-trained in other areas to meet the needs of the business & performs any other job-related duties as assigned
  • Assists qualified donors in completing screening process by: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate & performing health screening procedures such as blood pressure, pulse, weight, & temperature
  • Performs finger-stick to obtain sample of donor’s hematocrit & total protein levels
  • Educates new donors on the therapeutic products made from donated plasma
  • Explains the screening process, the tests performed, donation fees, center policies, proper nutrition and any other information pertinent to the donor
  • Ensures that all donor questions are answered timely, accurately & professionally
  • Assists front counter with phone calls, questions, & registering donors
  • Documents donor data in the donor information management system
  • Maintains clean efficient work environment, ensures sufficient operating supplies/forms are available as needed
  • Promotes safety in all actions by following all Health Safety & Environmental (HSE) and OSHA policies and

Education

Business management -

Yavapai College
01.2004

Nursing Assistant & Patient Care Technician -

Yavapai College
01.2003

High School Diploma -

Bradshaw Mountain High School
01.2000

Timeline

Senior phlebotomist, Customer Service, Lab Prosser

BPL Plasma Services
02.2019 - Current

Senior Receptionist, Trainer

CSL Plasma
01.2017 - 01.2019

Front office Receptionist

Central Highlands Real estate and property management

CNA, Office Asst

Yavapai Regional Medical Center

Business management -

Yavapai College

Nursing Assistant & Patient Care Technician -

Yavapai College

High School Diploma -

Bradshaw Mountain High School

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MISTY EVANS