Misty French
Richmond
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
21
21
years of professional experience
Work History
Community Manager
Adara Communities
10.2019 - Current
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Updated resident accounts with latest personal information and recent payments.
- Drove facility growth and increased resident morale by planning special activities.
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
- Partnered with maintenance to ensure 5% of vacant apartments are ready at all times.
- Compiled and conveyed operational and financial data to regional manager.
- Managed and oversaw operations, maintenance and administration of property.
- Prepared detailed budgets and financial reports for property.
- Oversaw daily operations, maintenance and administration of my property.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Community Manager
Portico Property Management
10.2017 - 03.2019
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Drove facility growth and increased resident morale by planning special activities.
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
- Improved NOI through rent growth and expense management.
- Drove tenant feedback to deliver information to management for corrective action.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance and administration of various properties.
Assistant Manager
Camden Properties and Trust
08.2003 - 10.2017
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Dayton T
08.1995
Skills
- Maintenance Oversight
- Daily Operations Management
- Tenant and Eviction Laws
- Operating Cost Tracking
- Policy Administration
- Interior Renovations
- Financial Budgeting and Reporting
- Community Marketing
- Income and Expense Management
- Codes Compliance
- Legal Issue Resolution
- Disturbance Handling
- Financial Reporting
- Vacancy Marketing
- Complaints Investigation
- Local and State Laws
- Grounds and Facility Inspection
- Staff Coordination
- Performance Assessment
- Supply Coordination
- Client Relations
- Administrative Leadership
- Deposits Management
- Construction Project Oversight
- Budget Preparation
- Decision Making
- Customer Relationship Management
- Knowledgeable in Onesite, Yardi, Resman, Yieldstar, ADP, HRO, Yotta, Microsoft, Excel, and Powerpoint
- Resident relations
- Employee Performance Management
- Community Engagement
Timeline
Community Manager
Adara Communities
10.2019 - Current
Community Manager
Portico Property Management
10.2017 - 03.2019
Assistant Manager
Camden Properties and Trust
08.2003 - 10.2017
High School Diploma -
Dayton T
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