Dynamic, top-performing, and results-driven professional with substantial experience advancing clinical quality, operational efficiency, and educational excellence within diverse healthcare settings. Renowned for employing transformational and servant leadership styles to inspire and empower teams while ensuring high levels of performance. Proven history of mitigating staff turnover, cutting costs, and securing critical accreditations. Track record of teaching across various levels of nursing education, including LPN, ADN, BSN, and MSN programs. Extensive clinical experience in emergency and trauma nursing, clinical effectiveness, change management, and quality improvement. Equipped with advanced knowledge and a renewed focus on nursing research, data analytics, and AI.
Leads retrospective reviews of medical records, focusing on quality and utilization for sepsis, hospital-based inpatient services (HBIPS), psychiatric data sets, and outpatient stroke core measures
Manages data entry into Midas database while ensuring complete and accurate information for analysis and evaluation of collated data
Monitors compliance with current laws, process improvements, and implementation of the best clinical practices
Contributes to strategic communications and improvements in clinical practices by devising action plans based on data findings
Promotes awareness and compliance with core measure requirements by training leaders on quality informatics/CMS initiatives
Functions as a subject-matter expert while providing effective supervision and guidance to leaders/clinicians on core measures
Accomplished remarkable sepsis bundle compliance score increase from 25% to 60% over three years by spearheading initiatives in collaboration with physician champion and interdisciplinary sepsis team
Coming Home Team Leader
Ohio’s Hospice of Dayton
Dayton
06.2017 - 03.2019
Recruited and supervised a clinical team of 30 while attaining high staff retention through proactive management and supportive work environment
Led patient care operations while overseeing staffing management, electronic health records, and quality assurance to ensure compliance with policies and procedures
Provided exceptional support to patients and families while addressing concerns related to hospice care with compassion and responsiveness
Boosted quality of care by 15% as reflected in patient satisfaction surveys by maintaining robust performance evaluation systems
Improved employee satisfaction by executing programs/committees based on supervisory home visits and CAHPS survey reviews
Mitigated clinical staff turnover rate from 45% to under 10% while significantly enhancing team stability and continuity of care
Cut annual contract expenses by $200K within three months by recruiting clinical staff and eliminating 100% of contract staff
Saved over $5K per month in training costs and improved fiscal health by spearheading staff budgets and reducing turnover
Director of Clinical Services
Otterbein Hospice
Lebanon
05.2016 - 03.2017
Supervised a clinical team of 20, while adhering to practice standards, community needs, organizational policies, Medicare guidelines, and state hospice licensure laws
Coordinated involvement of social workers, counselors, volunteers, and therapists, and educated community physicians on palliative versus end-of-life care to target the best opportunities for service
Executed evidence-based nursing practices and recommended improvements based on observations from quality assurance and performance improvement (QAPI) process, focusing on patient outcomes and environmental concerns
Provided organizational support through speaking engagements and consultations on palliative and end-of-life care considerations, enhancing agency services
Introduced and managed crisis care team, hiring additional LPNs to expand services to more patients, families, and facilities
Resolved deficiencies in EHR systems related to care plans, medication reconciliation, and proper bag technique
Ensured sustained accreditation compliance and continuous quality improvement by monitoring QAPI programs
Boosted referral base and admissions by 50% within six months, generating significant additional revenue
Accomplished annual savings of approximately $150K by achieving 50% reduction in pharmacy costs
Attained ACHC accreditation by delivering strategic insights for the plan of correction
Directed and led training projects in palliative care, basic life support (BLS), advanced cardiac life support (ACLS), and interdisciplinary collaboration
Trained healthcare providers for Veterans Affairs by implementing case scenarios for simulation exercises using virtual and standardized patients
Oversaw maintenance of support equipment/supplies, including mannequin-based and surgical simulators
Built robust partnerships with local and national Veterans Affairs (VA) stakeholders while enhancing collaboration and support
Evaluated patient care guidelines while identifying areas for improvement and education to enhance and optimize care quality
Implemented training and mentoring programs for hundreds of physicians, nurse practitioners, physician assistants, and nurses
Developed and authored content for online and onsite nursing courses, covering topics such as nursing informatics, nursing process, clinical care concepts, and emerging healthcare technologies
Served as curriculum author and course lead for elective nursing course, and co-authored curriculum for core nursing course in baccalaureate and master’s programs
Utilized relevant technology for teaching and communication while delivering classes in face-to-face, distance learning, and online formats
Advised and mentored hundreds of nursing students while guiding them toward academic and professional success
Contributed to curriculum development and academic advancement by researching and publishing scholarly work
Education
Doctor of Nursing Practice -
Capella University
Master of Science - Nursing, Specialized focus on Healthcare Education
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Skills
Nursing Leadership & Management
Strategic Planning & Implementation
Educational Program Development
Operations Leadership & Oversight
Transformational/Servant Leadership
Nursing Education & Mentorship
Team Leadership & Supervision
Emergency & Trauma Nursing
Clinical Quality Improvement
Clinical Research & Outcomes
Quality of Care & Patient Safety
Cross-Functional Collaboration
Staff Recruitment & Retention
EPIC EMR & Midas Database
Regulatory Compliance
Affiliations
Member, Sigma Theta Tau-Omega Gamma Chapter
Member, The National Society of Leadership and Success
Publications
Storytelling strategies for design of branching virtual patient simulations, Davidson, M., Fultz, M., Graham, C., Kaplan, C., King, K., Reddy, S., Scott, R., Journal of Applied Instructional Design, 9, 1, 28-39, 2020, https://www.jaid.pub/vol-9-issue-1-2020