Misty Gatewood
Palestine,TX
Summary
Completed Emerging Leader program. Continue education with LinkedIn. Completed Christian Women’s Job Corp.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Patient Representative
Christus Health
Palestine, TX
08.2018 - Current
- I register patients and complete the check in process
- I answer phones and schedule appointments
- I confirm appointments for the next day
- I complete the registration work queue daily
- I alert the patient representatives with any mistakes that need to be corrected
- I handle the front office faxes and distribute them to appropriate areas
- I send out multiple record requests daily
- I reschedule patients as needed for the providers
- I collect copays and balance payments daily
- I have filled in for Office Lead when she was out for 3 months
- I completed Emerging Leaders Course in order to be a better leader
- I won an Icare award soon after I was hired
- This was recognition for doing an excellent job being a Patient Representative
- Make quarterly goals and make sure to complete these goals
- Check daily for posting errors and make sure they are corrected immediately
- Efficiently registered and checked in patients, ensuring accurate collection of demographic information
- Verified insurance coverage and obtained necessary authorizations for medical services
- Maintained patient confidentiality by adhering to HIPAA regulations and handling sensitive information with discretion
- Resolved patient inquiries, concerns, and complaints in a professional and timely manner
- Collaborated with medical staff to ensure smooth patient flow throughout the registration process
- Accurately entered patient data into electronic health records (EHR) system for easy access by healthcare providers
- Scheduled appointments for patients based on availability of healthcare providers
- Assisted patients with completing required forms and obtaining necessary documentation for registration purposes
- Performed financial counseling to inform patients about their financial responsibilities, including copays, deductibles, and out-of-pocket expenses
- Managed high volume of incoming calls from patients seeking appointment scheduling or general information
- Provided exceptional customer service by greeting patients warmly and addressing their needs promptly
- Educated patients on available payment options and assisted them in setting up payment plans if needed
- Participated in training programs to stay updated on changes in insurance policies, regulations, and procedures related to patient registration process
- Ensured compliance with all regulatory requirements related to patient registration processes
- Contributed to improving overall efficiency by suggesting process improvements such as implementing online pre-registration forms
- Collaborated with the finance department to resolve any billing or insurance-related issues that arose during the registration process
- Maintained a positive and professional attitude when dealing with challenging or difficult patients
- Participated in quality improvement initiatives to enhance patient satisfaction and streamline registration procedures
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Utilized problem-solving skills to address complex patient registration scenarios
- Assisted in the coordination of interpreter services for non-English speaking patients during the registration process
- Developed strong relationships with healthcare providers, nurses, and other staff members to facilitate efficient communication and collaboration
- Demonstrated empathy and compassion towards patients experiencing physical or emotional distress during the registration process
Customer Service Representative/Call Center
RESULTS
03.2017 - 07.2018
- Customer service for Blue Cross Blue Shield, answer phones, summarize service to customer (claims, benefits, updating information, billing and payments, some supervisor calls handled, follow-up service, adhere to a strict schedule, awesome attendance.)
City Carrier Assistant
USPS
12.2016 - 12.2016
- Holiday package delivery, some mail delivery
Billing Specialist/ Insurance
EMPLOYER FLEXIBLE HR LLC
04.2014 - 03.2016
- Billing, insurance, coding, collections, scheduling appointments, verifying insurance benefits, mail, posting payments, corresponding with physicians, answering phone calls, maintaining files, filing paper insurance claims
Insurance Specialist
ETMC First Physicians
12.2012 - 05.2014
- Filing insurance, posting payments, scheduling patients, answered phone, medical coding, etc
Temporary Rural Carrier
USPS
08.2011 - 09.2012
- Delivered and collected mail, sorted mail, customer service, sell stamps
Delivery driver and customer service
Pizza Hut
10.2003 - 07.2012
- Delivery driver, customer service, phone sales, promotion, cleaning, handling money, trained managers
Office Assistant
Dr Donal Steph
05.2011 - 12.2011
- Filing, answering phones, customer service, scheduling appointments
Education
Medical Office Management - Office Technology
Tyler Junior College
Tyler, TX01.2012
Skills
- Medical Office Management
- Marketing
- Quickbooks
- Microsoft Excel
- Medical Scheduling
- Customer service
- ICD-10
- Word Processing
- Medical administrative support
- Call Center
- Receptionist
- Microsoft office
- Medical Terminology
- Customer Service
- Organizational skills
- Medical receptionist
- Driving
- Data Entry
Certification
- Medical Office Management, Present
- College Certificate from Tyler Junior College, Completed
- Driver's License, Class C - Standard Driver's License
Languageskills - English
Excellent (Read, Write, Speak)
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
Office Lead for 3 months when she was out on maternity leave. Icare award received soon after I started job. Completed Emerging Leader program. Continued education with LinkedIn.
Timeline
Senior Patient Representative
Christus Health
08.2018 - Current
Customer Service Representative/Call Center
RESULTS
03.2017 - 07.2018
City Carrier Assistant
USPS
12.2016 - 12.2016
Billing Specialist/ Insurance
EMPLOYER FLEXIBLE HR LLC
04.2014 - 03.2016
Insurance Specialist
ETMC First Physicians
12.2012 - 05.2014
Temporary Rural Carrier
USPS
08.2011 - 09.2012
Office Assistant
Dr Donal Steph
05.2011 - 12.2011
Delivery driver and customer service
Pizza Hut
10.2003 - 07.2012
Medical Office Management - Office Technology
Tyler Junior College
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