Misty George
Dallas,TX
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced corporate world. Exceptional success in patient care and the administration field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Practice Assistance
Parkland Hospital
05.2021 - Current
- Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience.
- Reduced wait times for patients by screenings their needs and optimizing the flow of the appointments.
- Promoted a culture of continuous improvement by giving feedback from both employees and patients on areas needing attention or enhancement.
- Fostered an inclusive and welcoming environment for all patients, prioritizing accessibility and accommodation of diverse needs.
- Increased patient satisfaction by enhancing communication between medical staff and patients.
- Improved overall office efficiency with effective delegation of tasks to administrative team members.
Registration/Lead
Parkland Hospital
09.2020 - 05.2021
- Responsible for registering patients for vaccines and covid testing
- 2nd in command over site when site lead is off.
- Organized lunch breaks and oversaw registration staff.
Tax Revenue Officer
Department of Revenue
01.2015 - 07.2020
- Investigates and contacts taxpayers who are delinquent in filing tax returns and payment of taxes
- Responsible for finding new unregistered taxpayers and unregistered job sites in my territory
- We also made personal contact to collect debt
- Performs the specific tasks necessary to administer the State's taxes and/or vehicle registration by determining and applying the appropriate procedures in accord with the State's policies and statutes.
Tax Analyst
Department of Revenue
08.2012
- Responsible for providing secretarial, clerical and administrative support, writing up returns, checking liens, faxing, copying scanning, sending in house documents, research people searches in Lexis Nexis and making adjustments on taxpayer’s accounts
- Approves and completes the paperwork necessary for a refund by determining and initiating the procedures whereby the taxpayer will be reimbursed
- Processes and balances tax revenue returns.
Driver
Express Personnel
07.2010 - 11.2010
- Picked up and dropped off beach workers at a predetermined worksite.
Collection Account Manager
JP Morgan Chase Finance
06.2009 - 01.2010
- Handle 200 plus delinquent mortgage accounts a month
- Locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments and determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligation
- Excellent analytical, communication, and negotiating skills
- Possess effective problem solving skills to ensure timely problem recognition and resolution
- Contact as many customers as possible with the purpose of resolving their delinquency.
Collector/Mentor
Citi Bank- Home Depot Collector
09.2006 - 06.2009
- Contact customers daily in a manual, auto dialer, and inbound environment for past due payment
- Educated customers, negotiate payment arrangements and apply applicable solutions to delinquency
- Met required productivity metrics, i.e
- Required telephone time, call volume levels, contacts made, payment promises secured, accounts reconciled, etc
- Relentless positive leader for team and unit with proactive solutions, determined to break new goals and commitments
- Responsible for training, mentoring and coaching new collections associates.
Education
High School Diploma -
Gulfport High School
Gulfport, MS05.1999
Skills
- Office Experience
- Insurance Verification
- Documentation Skills
- Verbal Communication
- Written Communication
- Dependability
- Attention to Detail
- Administrative Writing Skills
- Team Building
- Patient Scheduling
- Problem Solving
Accomplishments
Wrote the manual for the HOMES Sprinter.
Initiated servals new practices that are currently still in use.
Certification
Mental Health First Aid
Timeline
Medical Practice Assistance
Parkland Hospital
05.2021 - Current
Registration/Lead
Parkland Hospital
09.2020 - 05.2021
Tax Revenue Officer
Department of Revenue
01.2015 - 07.2020
Tax Analyst
Department of Revenue
08.2012
Driver
Express Personnel
07.2010 - 11.2010
Collection Account Manager
JP Morgan Chase Finance
06.2009 - 01.2010
Collector/Mentor
Citi Bank- Home Depot Collector
09.2006 - 06.2009
High School Diploma -
Gulfport High School
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