Hi, I’m
Misty George
Dallas,TX
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced corporate world. Exceptional success in patient care and the community outreach field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
1
Certification
Work History
Parkland Hospital
Financial Counselor
02.2024 - Current
Job overview
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Assessed client financial situation and explored background through one-on-one interview process.
Parkland Hospital, Homeless Outreach Mobile Unit
Medical Practice Assistance
05.2021 - 02.2024
Job overview
- Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience.
- Reduced wait times for patients by screenings their needs and optimizing the flow of the appointments.
- Facilitate community outreaches, health education and vaccines to the public. Getting the community involved with their healthcare.
- Promoted a culture of continuous improvement by giving feedback from both employees and patients on areas needing attention or enhancement.
- Increased patient satisfaction by enhancing communication between medical staff and patients.
- Improved overall office efficiency with effective delegation of tasks to administrative team members.
Parkland Hospital
Registration/Lead
09.2020 - 05.2021
Job overview
- Responsible for registering patients for vaccines and covid testing
- 2nd in command over site when site lead is off.
- Organized lunch breaks and oversaw registration staff.
Department of Revenue
Tax Revenue Officer
01.2015 - 07.2020
Job overview
- Investigates and contacts taxpayers who are delinquent in filing tax returns and payment of taxes
- Responsible for finding new unregistered taxpayers and unregistered job sites in my territory
- We also made personal contact to collect debt
- Performs the specific tasks necessary to administer the State's taxes and/or vehicle registration by determining and applying the appropriate procedures in accord with the State's policies and statutes.
Department of Revenue
Tax Analyst
08.2012
Job overview
- Responsible for providing secretarial, clerical and administrative support, writing up returns, checking liens, faxing, copying scanning, sending in house documents, research people searches in Lexis Nexis and making adjustments on taxpayer’s accounts
- Approves and completes the paperwork necessary for a refund by determining and initiating the procedures whereby the taxpayer will be reimbursed
- Processes and balances tax revenue returns.
Express Personnel
Driver
07.2010 - 11.2010
Job overview
- Picked up and dropped off beach workers at a predetermined worksite.
JP Morgan Chase Finance
Collection Account Manager
06.2009 - 01.2010
Job overview
- Handle 200 plus delinquent mortgage accounts a month
- Locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments and determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligation
- Excellent analytical, communication, and negotiating skills
- Possess effective problem solving skills to ensure timely problem recognition and resolution
- Contact as many customers as possible with the purpose of resolving their delinquency.
Education
Gulfport High SchoolGulfport, MS
High School Diploma
05.1999
Skills
- Community Outreach
- Office Experience
- Insurance Verification
- Documentation Skills
- Dependability
- Attention to Detail
- Administrative Writing Skills
- Team Building
- Patient Scheduling
- Problem Solving
Certification
Mental Health First Aid
Timeline
Financial Counselor
Parkland Hospital
02.2024 - Current
Medical Practice Assistance
Parkland Hospital, Homeless Outreach Mobile Unit
05.2021 - 02.2024
Registration/Lead
Parkland Hospital
09.2020 - 05.2021
Tax Revenue Officer
Department of Revenue
01.2015 - 07.2020
Tax Analyst
Department of Revenue
08.2012
Driver
Express Personnel
07.2010 - 11.2010
Collection Account Manager
JP Morgan Chase Finance
06.2009 - 01.2010
Gulfport High School
High School Diploma