Misty Gilmartin
Owasso,Oklahoma
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with positive communication style focused on maximizing engagement and satisfaction.
Overview
22
22
years of professional experience
Work History
Realty Project Coach
Walmart
05.2023 - Current
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Mentored fellow project coaches to enhance their problem-solving abilities, leadership skills, and technical expertise.
- Planned, scheduled and executed phases for remodel projects.
- Collaborated with store leadership to identify opportunities for process improvements to ensure minimal impact to store operations during a project.
Stocking 1 Team Lead
Walmart
11.2022 - 05.2023
- Implemented daily operating processes to keep store clean, adequately stocked, and well-organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reported issues to higher management with great detail.
Apparel Team Associate
Walmart
08.2022 - 11.2022
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Trained new team members by relaying information on company processes and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
Owner/Operator
On The Loose Enterprises LLC
04.2021 - 08.2022
- Managed day-to-day business operations.
- Assessed financial reports using QuickBooks regularly to update processes and operations for greater profitability.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Stocking Coach
Wal-Mart Supercenter
01.2021 - 05.2021
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Managed scheduling for store shifts to accomplish proper staffing.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Retail Assistant Manager
Wal-Mart Supercenter
03.2019 - 12.2020
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Supervised overnight associates in daily replenishment, storage management and merchandising.
Overnight Support Manager
Wal-Mart Supercenter
05.2018 - 03.2019
- Coordinated assignments to keep workspaces clean and organized.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Trained stock team in merchandising, storage management and customer service.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Overnight Stock Associate
Wal-Mart Supercenter
12.2017 - 05.2018
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Unloaded arriving product stock and moved to store display areas.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed all boxes and related trash from sales floor and processed through compactors.
Waterfront Director
Girl Scouts Of Eastern Oklahoma
05.2017 - 08.2017
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Developed lifeguard deck rotational system to monitor pools.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Improved recreational programming based on feedback from campers and staff.
- Maintained energy and enthusiasm in resident camp environment.
Contract Assembler (Self Employed)
Shielding Resources
01.2016 - 05.2017
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Recreation Specialist
United States Air Force, USAF
06.2013 - 11.2015
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Managed scheduled events for Ramstein Outdoor Recreation to maximize activities and attendance.
- Transported and escorted program participants to and from activities and on recreation trips.
Contract Assembler (Self Employed)
Shielding Resources
07.2012 - 03.2013
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Inventory Management Specialist
Wal-Mart Supercenter
03.2012 - 07.2012
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Rotated stockroom inventory for freshness.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
DSD Receiver
Wal-Mart Supercenter
11.2009 - 03.2012
- Protected company assets through accurate receipt and return of DSD product.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Unloaded pallets and deliveries and organized products in warehouse.
- Followed food safety and workplace safety guidelines for job functions.
- Processed reclaims and returns to vendors and warehouse for credit.
Accounts Receivable Clerk
Service Partners, Inc
04.2010 - 02.2011
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Customer Service Representative
Lowes Home Improvment
10.2008 - 01.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with management and team members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
Customer Service Representative
Lowes Home Improvment
02.2008 - 10.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collaborated with management and team members to enhance customer service experience and exceed team goals through effective customer satisfaction rates
Paint Associate
Spectrum Paint
06.2007 - 02.2008
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Managed and organized color merchandising materials, catalogs and manufacturer information.
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Performed tinting, mixing and color matching of paint.
Initiatives Supervisor
Babies "R" Us
08.2006 - 07.2007
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Ran markdown reports and managed store replenishment.
Administrative Support Staff
Magic Empire Council Of Girl Scouts
06.2006 - 07.2006
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Handled administrative and business management needs for busy Girl Scout camp for summer season.
- Earned First Aid, CPR and Lifeguard certifications with American Red Cross
- Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
- Developed and directed programs suitable for children between ages of 9 and 18.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
Camp Director
Girl Scouts Of The Commonwealth
03.2005 - 10.2005
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
- Coached and mentored camp counselors and instructors in effective strategies for relating to campers and teaching important life skills.
- Managed camp operations for Girl Scout resident camp facility serving over 150 campers each week.
- Hired, disciplined and managed 15 camp staff members.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Established operating budget for camp and controlled expenditures.
Vendor Representative
Ideal Merchandising
03.2003 - 02.2005
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Placed special customer orders for custom or special order merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory counts and stocked merchandise.
- Removed debris and packaging from boxes and separated for recycling or disposal.
Billing Specialist
Blue Cross Blue Shield Of Oklahoma
03.2002 - 11.2003
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
Bachelor of Science - Parks, Recreation, And Leisure
Oklahoma State University
Stillwater, OK05.2026
Associate of Science - Business Administration
Tulsa Community College
Tulsa, OK12.2024
High School Diploma -
Owasso High School
Owasso, OK05.1997
Skills
- Team Leadership
- Staff Management
- Employee Training
- Safety awareness
- Attention to Detail
- Excellent Communication
- Project Management
- Risk Management
- Project Planning
- Cost Management
Timeline
Realty Project Coach
Walmart
05.2023 - Current
Stocking 1 Team Lead
Walmart
11.2022 - 05.2023
Apparel Team Associate
Walmart
08.2022 - 11.2022
Owner/Operator
On The Loose Enterprises LLC
04.2021 - 08.2022
Stocking Coach
Wal-Mart Supercenter
01.2021 - 05.2021
Retail Assistant Manager
Wal-Mart Supercenter
03.2019 - 12.2020
Overnight Support Manager
Wal-Mart Supercenter
05.2018 - 03.2019
Overnight Stock Associate
Wal-Mart Supercenter
12.2017 - 05.2018
Waterfront Director
Girl Scouts Of Eastern Oklahoma
05.2017 - 08.2017
Contract Assembler (Self Employed)
Shielding Resources
01.2016 - 05.2017
Recreation Specialist
United States Air Force, USAF
06.2013 - 11.2015
Contract Assembler (Self Employed)
Shielding Resources
07.2012 - 03.2013
Inventory Management Specialist
Wal-Mart Supercenter
03.2012 - 07.2012
Accounts Receivable Clerk
Service Partners, Inc
04.2010 - 02.2011
DSD Receiver
Wal-Mart Supercenter
11.2009 - 03.2012
Customer Service Representative
Lowes Home Improvment
10.2008 - 01.2010
Customer Service Representative
Lowes Home Improvment
02.2008 - 10.2008
Paint Associate
Spectrum Paint
06.2007 - 02.2008
Initiatives Supervisor
Babies "R" Us
08.2006 - 07.2007
Administrative Support Staff
Magic Empire Council Of Girl Scouts
06.2006 - 07.2006
Camp Director
Girl Scouts Of The Commonwealth
03.2005 - 10.2005
Vendor Representative
Ideal Merchandising
03.2003 - 02.2005
Billing Specialist
Blue Cross Blue Shield Of Oklahoma
03.2002 - 11.2003
Bachelor of Science - Parks, Recreation, And Leisure
Oklahoma State University
Associate of Science - Business Administration
Tulsa Community College
High School Diploma -
Owasso High School
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