Misty Gipson
Pahrump
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at American First National Bank. Proven ability to enhance customer satisfaction through accurate cash handling and relationship building. Recognized for attention to detail and effective conflict resolution, contributing to a positive and efficient banking environment.
Overview
8
8
years of professional experience
Work History
Teller
American First National Bank
09.2020 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
Clerk
Front Sight Firearms Training Institute
02.2019 - 03.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced customer service with timely and accurate information when handling inquiries.
Psychosocial Rehabilitation Specialist
Healthy Foundations Center
07.2017 - 04.2019
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Maintained detailed documentation of patient progress, ensuring accurate reporting for treatment planning purposes.
- Implemented evidence-based practices to deliver high-quality care tailored to individual needs effectively.
- Supported families in understanding their loved ones'' conditions, facilitating open communication and involvement in the treatment process.
- Increased patient engagement in treatment by utilizing motivational interviewing techniques and establishing rapport.
- Provided crisis intervention support to patients experiencing acute symptoms, promoting safety and stability.
- Enhanced patient recovery by implementing individualized psychosocial rehabilitation plans.
- Assisted clients in developing essential life skills such as budgeting, meal planning, and time management for increased independence.
- Coordinated referrals to appropriate community agencies when additional services were required or desired by the client.
Education
Bachelor of Science - Psycology
Ashford University
San Diego, CA10-2014
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Customer relationship building
- Conflict resolution techniques
- Rapid 10-key data entry
- Reliable
- Hospitality and accommodation
- Excellent communication skills
- Attention to detail
- Reliable and responsible
- Honest and dependable
- Customer Service-oriented
Timeline
Teller
American First National Bank
09.2020 - Current
Clerk
Front Sight Firearms Training Institute
02.2019 - 03.2020
Psychosocial Rehabilitation Specialist
Healthy Foundations Center
07.2017 - 04.2019
Bachelor of Science - Psycology
Ashford University
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