Misty Green
Summary
Compassionate and motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference Detailed team player with strengths in communication, customer service and multitasking.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
Hazel Crest, IL
02.2018 - 06.2024
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with scheduling follow-up appointments according to provider availability.
- Provided customer service by answering patient questions and addressing concerns.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Service Representative
Advocate Medical Group
Oak Lawn, IL
07.2016 - 02.2018
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Attended regular training sessions on updates and changes within the industry or organization.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Supervisor/Administrative Assistant
LSSI-Behavioral Health Services
Rogers Park, IL
05.2000 - 03.2016
- Directed and supervised team of over 50 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Audited company's legal documents to verify compliant policies and procedures.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Bachelor of Science - Business Management And Administration
University of Phoenix
Chicago Illinois05-2010
Skills
- MS Office 365/Suite
- Leadership/Multitasker
- Insurance Verification
- Office Administration
- Scheduling appointments
- Medical terminology
- Medical Billing
- Reception Management
- Medical filing
Timeline
Patient Service Representative
Advocate Aurora Health Care
02.2018 - 06.2024
Customer Service Representative
Advocate Medical Group
07.2016 - 02.2018
Supervisor/Administrative Assistant
LSSI-Behavioral Health Services
05.2000 - 03.2016
Bachelor of Science - Business Management And Administration
University of Phoenix
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