Misty Green
South Suburbs,IL
Summary
Compassionate and motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Medical Group
2018.02 - 2024.06
- Answer incoming calls
- Verify demographics for new and current patients
- Make reminder calls for Dr’s., cancel, schedule/reschedule apt
- Collect payments on current and old bills
- Input and verify insurance information, making sure patients are eligible and explaining EOB’s
- Daily I accessed EPIC (super user), and Workday
- Assisted patients with referrals, orders, and tasking to their doctors.
- Worked effectively in fast-paced environments.
Customer Service Representative
Advocate Aurora Medical Group
2016.07 - 2018.02
- On a daily basis accessing IDX, CliniCare, Perfect Serve, Experian, Verint, and Advocate Works
- Answered multiple incoming calls, through Advocate OTCS (over 7 campaigns) program handling over 200 incoming calls per day
- I made appointments, canceled, and rescheduled appointments
- Daily I triaged numerous calls to Nurses and Providers
- Assisted patients with referrals, orders, and tasking to their doctors on three different levels.
Supervisor/Human Resource Representative
Lutheran Social Services of Illinois-Behavioral Health
- I started and completed new hire paperwork for five locations monthly
- Completed 90/6 month reviews for new hires
- Trained and supervised all 24 hour facility staff
- Prepared and entered time sheets (payroll) into Ceridian and Microsoft Excel on a biweekly basis for five locations and over 50 employees
- Made arrangements for the yearly anniversary for associates
- Enforced rules and regulations for five locations including staff and clients
- Resolved all conflict problems/resolutions
- Maintained personnel files for all associates
- For all 5 facilities/programs I combined staff scheduling and coordination of program daily schedules and needs to ensure appointment availability for residents
- Maintained files for five sites and kept them well organized.
Receptionist/Secretary/Administrative Assistant
Lutheran Social Services of Illinois-Behavioral Health
- Greeted all new admissions with a positive attitude and smile for five locations
- Answered switchboard phone lines in a professional manner and directed calls to appropriate dept
- Registered/entered resident’s admissions and discharges
- Entered fees for residents for five locations on a weekly basis in Great Plains, and Care Logic
- Collected rent, entered data into a spreadsheet and handed out receipts for 5 locations
- Register/ enter and verify all insurance eligibility for all eligible clients with private and state insurance HMO/PPO/out of pocket expenses
- Made weekly deposits of resident’s fees totaling over $10,000
- Weekly
- I created Microsoft Excel spreadsheets to collect copayments and prior balance amounts from previous and current residents
- Assisted all residents with jobs (resumes/referrals/dental/clothing/transportation)
- I assisted residents with all/any problems, comments, or concerns and directed them to the appropriate support staff for assistance
- Checked voice mails periodically during the day for all staff and responded
- Check outgoing and incoming USPS mail, Fed-Ex, and UPS packages and distributed to the proper department/person.
Education
Master of Science - Business Management
University of Phoenix
Chicago, IL05.2010
Skills
- MS Office 365/Suite
- Strong Interpersonal & Communication
- Medical Terminology/CPR Certified
- Conflict Resolution
- Leadership
- Excellent Organizational skills
- Bookkeeping/Billing
- Multitasker
- Goal-Oriented
Personal Information
Title: Manager/Supervisor
Timeline
Patient Service Representative
Advocate Aurora Medical Group
2018.02 - 2024.06
Customer Service Representative
Advocate Aurora Medical Group
2016.07 - 2018.02
Supervisor/Human Resource Representative
Lutheran Social Services of Illinois-Behavioral Health
Receptionist/Secretary/Administrative Assistant
Lutheran Social Services of Illinois-Behavioral Health
Master of Science - Business Management
University of Phoenix
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