Misty Hagemier
Long Beach,MS
Summary
Dynamic and results-oriented professional with a proven track record at 1800 Radiator, enhancing customer satisfaction and streamlining operations. Excelled in complaint resolution and data entry, boosting efficiency and sales. Skilled in client relations and report generation, and consistently exceed performance goals through dedication and teamwork.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
1800 Radiator
08.2019 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
Medical Assistant
Coastal Family Health Clinic
09.2015 - 08.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
Department Manager
Michaels
09.2004 - 08.2013
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Associate of Applied Science - Medical Assisting
Virginia College
Biloxi, MS03.2015
Skills
- Product Knowledge
- Paperwork Processing
- Data Entry
- Complaint resolution
- Report Generation
- Scheduling
- Data Collection
- Credit adjustments
- Receiving support
- Call center experience
- Product Sales
- Client Relations
Timeline
Customer Service Representative
1800 Radiator
08.2019 - Current
Medical Assistant
Coastal Family Health Clinic
09.2015 - 08.2019
Department Manager
Michaels
09.2004 - 08.2013
Associate of Applied Science - Medical Assisting
Virginia College
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