Misty Hagglund
St.Cloud,MN
Summary
Dynamic retail professional with extensive experience at Francesca's Boutique, excelling in team leadership and customer engagement. Proven track record in driving sales through strategic merchandising and performance analysis. Skilled in coaching and mentoring staff, fostering a collaborative environment, and enhancing customer loyalty while consistently meeting sales goals.
Overview
24
24
years of professional experience
Work History
Boutique Team Leader
Francesca's Boutique
St Cloud, MN
03.2021 - 03.2026
- Directed team efforts to achieve sales goals through strategic product placement and enhanced customer engagement.
- Facilitated training sessions for new staff on operational procedures and customer service excellence.
- Directed daily store operations, ensuring excellence in visual merchandising and inventory management.
- Implemented promotional strategies to elevate customer experience and drive foot traffic.
- Analyzed sales data to identify trends and develop strategic planning decisions.
- Fostered a collaborative team environment, encouraging open communication and feedback.
- Evaluated team members'' performance regularly by providing constructive feedback and implementing necessary coaching or development plans to optimize their potential.
- Trained and mentored new team leaders within district on daily operations, sales techniques and product knowledge.
Store Manager
Lane Bryant
St Cloud, MN
04.2019 - 01.2020
- Led daily store operations to achieve sales goals and enhance customer satisfaction.
- Mentored and developed team members to enhance performance and elevate service standards.
- Oversaw inventory control processes to guarantee product availability and reduce shrinkage.
- Executed visual merchandising strategies to enhance store layout and elevate product presentation.
- Managed staff scheduling to ensure optimal coverage during peak business hours.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Gymboree
St Cloud, MN
06.2002 - 04.2019
- Led daily store operations to achieve sales goals and enhance customer
- Established strong relationships with customers, enhancing loyalty through personalized service initiatives.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Executed merchandise rotation and display adjustments to highlight new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Streamlined labor scheduling to align with store requirements while maintaining budgetary compliance.
Education
No Degree -
St Cloud State University
St Cloud, MNSkills
- Merchandise presentation
- Workplace safety
- Store operations
- Team management
- Customer service
- Retail sales
- Employee scheduling
- Coaching and mentoring
- Recruitment and hiring
- Task delegation
- Policy enforcement
- Honest and dependable
- Team leadership
- Problem-solving abilities
- Strong communication and interpersonal skills
- Cash handling
- Goal driven
- Store opening and closing
- Task prioritization
- Building customer loyalty
- Goal setting
- Exceeding customer expectations
- Meeting sales goals
- Inventory management
- Performance analysis
- Point of sale systems
Timeline
Boutique Team Leader
Francesca's Boutique
03.2021 - 03.2026
Store Manager
Lane Bryant
04.2019 - 01.2020
Store Manager
Gymboree
06.2002 - 04.2019
No Degree -
St Cloud State University